Senior Technical Success Engineer — ERP Automation & Diagnostics

BLP; Zürich; Vor Ort; CHF 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Employee ownership

Stock options

Team offsites

Zusammenfassung

BLP, a Swiss-based SaaS scale-up, is hiring for a senior technical Customer Success/Support role based at our HQ in Zurich or Munich. You will own highly technical cases end-to-end, diagnosing across platform, ERP, data and process boundaries, and work with Product and Engineering to drive lasting fixes.

You will mentor peers and build diagnostic tooling to reduce future cases. Fluency in German and English is required; a Master’s in a STEM field plus 3+ years in a technical customer-facing role

Qualifikationen

• Master's degree in a STEM field or related field.
• 3+ years in a technical customer-facing role.
• Demonstrable debugging ability across multiple systems (APIs, data mapping, interfaces, logs).
• Fluency in German and English.
• ERP experience with SAP, Microsoft Dynamics or similar is a plus.
• Scripting in any language is a plus.
• Exposure to workflow automation and process mining is a plus.

Aufgaben

• Own the technically difficult cases from our live customer base, end to end, to a verified root cause.
• Diagnose across boundaries: platform behaviour, ERP behaviour, master data and process logic.
• Decide what the real fix is, and make it: configuration, data, process, or a case for engineering.
• Go into accounts with a deteriorating health score, stabilise them and hand them back running properly.
• Drive strategic initiatives that permanently reduce effort and improve the customer experience, from better diagnostics to self-service and assistants.
• Act as the counterpart to Product and Engineering, with evidence strong enough to change priorities.
• Recognise structural problems across customers and push for them to be solved once.
• Build the diagnostic tooling, patterns and documentation that raise what the rest of the team can resolve alone.
• Mentor interns and earlier-career colleagues, and raise the technical bar of the function.
• Support Consultants and Customer Success Managers on the technical substance of customer escalations.

Kenntnisse

Technical customer-facing

Debugging across systems

SQL

German

English

ERP experience

Scripting

Process mining

Ausbildung

Master's degree in STEM

Jobbeschreibung

BLP, a Swiss-based SaaS scale-up, is hiring for a senior technical Customer Success/Support role based at our HQ in Zurich or Munich. You will own highly technical cases end-to-end, diagnosing across platform, ERP, data and process boundaries, and work with Product and Engineering to drive lasting fixes.

You will mentor peers and build diagnostic tooling to reduce future cases. Fluency in German and English is required; a Master’s in a STEM field plus 3+ years in a technical customer-facing role