Senior Manager - External Quality & Process Excellence

Johnson & Johnson Co.; Zug; On-site; CHF 180,000 - 240,000; Full time

Job summary

Johnson & Johnson in Zug, Switzerland, invites a Senior Manager, External Quality Business Processes and Strategic Projects to lead process excellence initiatives across EQ. You will own data integrity governance, drive root cause analysis, and coordinate cross-functional teams to ensure compliant, efficient EQ operations.

Expect to oversee strategic projects, implement KPI-driven improvements, and support global harmonization including S/4 HANA adoption, with potential travel up to 10%.

Qualifications

• 10+ years of combined experience in Quality Assurance, Quality Control, Validation or Engineering in the pharmaceutical industry.
• Working knowledge of quality systems such as Risk Management, Investigation/CAPA, Change Control, Document Management and Management Review.
• Proven knowledge of applicable Data Integrity regulations.
• Experience in FDA/EMA GMP-regulated environments; ISO familiarity preferred.
• Strong project management skills; Six Sigma/Lean certification preferred.

Responsibilities

• Drive improvement of External Quality (EQ) business processes and lead strategic projects for compliant, efficient execution.
• Establish a Process Excellence/Lean culture within EQ using Lean methodologies to deliver improvements.
• Own Root Cause Problem Solving and lead complex investigations with statistical analyses.
• Serve as EQ Data Integrity/Governance SPOC and support risk-based planning across platforms.
• Define and implement a knowledge management framework; support global standardization and S/4 HANA adoption.
• Define KPIs to support platform metrics and project portfolios; manage cross-functional alignment.

Job description

Johnson & Johnson in Zug, Switzerland, invites a Senior Manager, External Quality Business Processes and Strategic Projects to lead process excellence initiatives across EQ. You will own data integrity governance, drive root cause analysis, and coordinate cross-functional teams to ensure compliant, efficient EQ operations.

Expect to oversee strategic projects, implement KPI-driven improvements, and support global harmonization including S/4 HANA adoption, with potential travel up to 10%.