Senior Lead - Digital Operations Retail Product Manager

On; Zürich; On-site; CHF 170,000 - 230,000; Full time

Job summary

On is seeking a Senior Lead - Digital Operations Retail Product Manager to drive the execution and lifecycle of technologies powering On’s global retail store fleet. You translate in-store workflows into reliable digital tools that elevate frontline efficiency and optimize store operations.

You will report to the Head of Digital Product - Retail Experience and collaborate with cross-functional teams to define roadmaps, vendor selections, pilots, and rollout strategies for a scalable retail tech

Qualifications

• 6+ years of digital product management with global rollout experience.
• Agile and data-driven approach for decision making.
• Retail operations and frontline tooling expertise.
• Experience designing and launching tools for inventory, clienteling, queues, and team communications.
• Strong technical integration experience with core enterprise systems (ERP/OMS/CRM).
• Experience integrating Workday, Slack and IT ticketing into frontline tools.
• Proven stakeholder management across Retail, Merchandising, Supply Chain and Finance.

Responsibilities

• Roadmap input and strategic delivery for multi-year retail technology initiatives.
• Collaborate with store teams and regional ops to translate frontline needs into features and metrics.
• Lead vendor selection, pilots, and global rollout strategies for store tech.
• Define acceptance criteria and coordinate releases across store platforms.

Skills

Digital product management

Agile methodologies

Data-driven mindset

Retail operations

Stakeholder management

Frontline tooling

System integrations

Tools

ERP

OMS

CRM integrations

APIs (Workday, Slack)

Job description

In Short

As a Senior Lead - Digital Operations Retail Product Manager, you drive the execution and operational product lifecycle for technologies that power On’s global retail store fleet. You translate complex in-store workflows into reliable digital tools that elevate frontline efficiency and optimize store operations. Your work directly enables On’s retail expansion by empowering store teams with intuitive, scalable technology that frees them to deliver exceptional consumer experiences.

The Senior Lead - Digital Operations Retail Product Manager will report to the Head of Digital Product - Retail Experience on the Digital team supporting the Digital Product function.

Your Mission

Digital Store Operations Product Delivery & Roadmap Input

• Roadmap Building: Provide digital operational expertise and strategic input into the multi-year retail technology roadmap
• Continuous Discovery: Collaborate with Global Retail Operations on functional discovery with store teams and regional retail operations to identify operational bottlenecks and translate frontline requirements into detailed functional product features and measurable metrics.
• Strategic Outcomes: Partner with product leadership to establish clear delivery milestones, measures of success, and operational outcomes aligned with On's global retail expansion priorities.

Platform Evaluation, Pilot Design & Rollout Strategy

• Vendor Selection: Lead end-to-end Request for Proposal (RFP) processes to evaluate, select, and onboard enterprise retail software and third-party vendor platforms, ensuring vendor delivery against milestones.
• Pilot Frameworks: Partner with Retail Operations to run pilot frameworks and global rollout strategies that validate operational viability, usability, and technical performance in live store environments.
• Change Enablement: Drive the phased global rollout of operational systems across new store openings and existing fleets, establishing operational playbooks and change enablement routines.

System Integration & Release Management

• System Integrations: Define functional acceptance criteria while partnering with engineering teams to manage multi-directional data flows and integrations between store applications and core enterprise platforms, including ERP, POS, and inventory management systems.
• Release Management: Manage new feature releases and lifecycle updates across store operational platforms, backlog management, coordinating testing, UAT, business readiness and release schedules.
• Risk Mitigation: Collaborate closely with engineering teams to monitor technical delivery tracks, mitigate dependencies and integration risks, and ensure projects remain on time and on track.

Your Story

• Senior Product & Rollout Track Record: You bring 6+ years of digital product management experience, with a proven track record of successfully leading the global rollout of retail operational platforms, back-of-house logistics tools, or in-store employee-facing software.
• Agile & Data-Driven Mindset: You are adept at navigating ambiguity, complex challenges and managing trade-offs between rapid market rollout timelines and platform stability, utilizing quantitative metrics and qualitative feedback to guide decisions.
• Retail Operations & Frontline Tooling Expertise: You possess deep practical experience designing, launching, and optimizing digital tools in the following key focus areas:
• Inventory & Frontline Engagement Applications: Proven success driving high-impact digital projects centered on automated inventory replenishment/allocation engines, personalized clienteling applications, queueing platforms, and centralized team communication hubs.
• Technical Integration Experience: You have a solid grasp of managing multi-directional data flows and complex system integrations, specifically: Core Systems Connections: ERP, Order Management Systems (OMS), and CRM integrations.
• Third-Party & Internal APIs: Integrating standard employee tools (e.g., Workday, Slack, IT/building maintenance ticketing) and custom hardware components (such as barcode printers and RFID scanners) into a unified frontline experience.
• Frontline Empathy: You approach digital products with a genuine appreciation for the high-pressure, fast-paced nature of physical store environments, with a track record of spending time on the retail floor to co-create solutions with store teams.
• Strategic Stakeholder Management: You have clear communication skills with the ability to influence cross-functional executives (Retail, Merchandising, Supply Chain, Finance, Tech), align regional business partners, and inspire technical teams around a unified vision.

Your Team

You will be part of the DTC Digital Product organization. We are a cross-functional, highly collaborative group of product managers, engineers, functional specialists, and retail operations partners who take full ownership from discovery and pilot validation through to global store fleet deployment. We encourage you to find new and innovative ways to solve issues through diversity of thought while enjoying working within a passionate, agile team drawn from the global community.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.