Senior Community Manager (80-100%)

Digitalswitzerland; Zürich; Hybrid; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid and flexible working models

Executive-level engagement with IT and

Professional network development

Opportunity to influence AI Summit 202

Job summary

digitalswitzerland seeks a Senior Community Manager to lead member engagement and deliver high-impact events. You will cultivate relationships across corporates, SMEs, academia and public administration, guiding the full member journey from onboarding to retention and value creation.

Responsibilities include shaping event formats, securing sponsorships, coordinating with project teams, and contributing to the AI Summit 2027 partner events. A strategic, multi-stakeholder environment awaits you.

Qualifications

• At least 5 years in member relations, key account management or community management in Switzerland.
• Experience with associations or multi-stakeholder networks is a strong plus.
• Proven ability to engage senior stakeholders, including C-level executives, and partners.

Responsibilities

• Manage full member lifecycle from acquisition to onboarding, engagement and retention.
• Plan and deliver flagship events and partnerships, including international activities.
• Prepare statutory meetings and coordinate governance with CEO and President.

Skills

Member relations

Event management

Partnership development

Stakeholder management

Networking

Relationship building

Tools

CRM platforms

Event management platforms

Job description

About digitalswitzerland

digitalswitzerland is a cross-sector initiative shaping Switzerland's digital future. We bring together business, academia and the public sector to accelerate digital transformation and strengthen Switzerland's position as a leading digital nation.

With a network of more than 130 organisations, we create platforms for collaboration, facilitate dialogue and drive initiatives that address challenges no single organisation can solve alone.

About the Role

2027 will be a defining year for Switzerland’s digital transformation and you can be right at the heart of it. digitalswitzerland is seeking a Senior Community Manager to lead member engagement and deliver high impact events. Acting as a key relationship builder across our diverse ecosystem of leading corporates, SMEs, academia and public administration, you will drive the full member journey - from acquisition and onboarding to engagement, retention and value creation.

Beyond ensuring the operational and commercial success of our strategic formats, you will use our events as catalysts to advance concrete themes and actions from our AI Action Plan including the unique opportunity to help shape the Global AI Summit 2027 Partner Events. This representative role is central to our member-based organisation and includes the responsibility for key business goals.

Key Responsibilities

1. Member Relations: Retention & Acquisition

• Manage the full member lifecycle, and serve as the trusted partner and primary touchpoint for existing members, ensuring proactive engagement.

• Establish a systematic engagement framework to monitor existing member activity, ensure high satisfaction with the value proposition, and prevent churn.

• Drive and support member acquisition initiatives according to given goals and with support from the team by building, and maintaining a targeted prospect list. Present results to Management and Executive Committee.

• Collaborate closely with Communications to deliver curated, high-level content and newsletters that keep members informed and engaged.

2. Events & Commercial Partnerships

• Plan and deliver our annual events portfolio, including flagship events, executive gatherings and activities alongside major international events such as the WEF.

• Take full responsibility for event financing by acquiring sponsorships from member companies and external partner organizations.

• Coordinate with Project Managers and Topic Leads to define agendas and secure top-tier speakers from business, academia, and public administration.

3. Statutory Meetings & Executive Governance

• Manage the operational preparation and execution of statutory meetings, in collaboration with the CEO and the President.

• Serve as the operational liaison for board members, handling invitations, agendas, and meeting documentation.

Candidate Profile

• Professional Experience: At least 5 years of experience in member relations, key account management, partnership development or community management in Switzerland. Experience in an association, membership-based organisation, industry network or other multi-stakeholder environment is a strong advantage.

• Stakeholder & Relationship Management: Proven ability to build, nurture and manage relationships with senior stakeholders, including C-level executives, public sector representatives and academic partners. Experience as a Management or Executive Assistant, particularly supporting C-level executives, is a strong plus.

• Event & Community Management: Hands-on experience in planning and delivering multi-stakeholder conferences, and high-level events, with the ability to engage, connect and activate diverse stakeholder groups.

• Ecosystem & Digital Understanding: Good understanding of Switzerland's business, digital innovation and technology landscape, combined with a genuine interest in digital transformation and innovation.

• Languages & Digital Tools: Eloquent written and oral communication skills. Excellent command of English and German; French is a plus. Experience with CRM and event management platforms is an advantage.

• Personality: A natural networker and relationship builder with an entrepreneurial mindset. Highly committed, energetic and resilient, with the ability to work under pressure, and thrive in a fast-paced, dynamic environment.

What We Offer

At digitalswitzerland you are contributing to a purposeful mission while having the opportunity to develop your skills and professional network. In our dynamic organisation, you can bring in your individual strengths to advance our mission, master interesting challenges along the way and help develop our existing campaigns and programmes.

• A key role connecting leaders across Switzerland’s digital innovation ecosystem.

• Direct engagement with top executives across business, government, and academia.

• A dynamic team culture with hybrid and flexible working models.

• From day one, you will work both independently and as part of the team that cares about your success.