Senior Account Manager

DEPT®; Bern; Hybrid; CHF 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Flexible working

Hybrid work policy

Learning & development budget

Referral bonus

Zusammenfassung

DEPT® is seeking a Senior Account Manager in our Digital Marketing unit based in Zurich. You will build strong client relationships and oversee delivery of integrated campaigns across Strategy, Performance, e-commerce, data analytics, and content.

You will manage briefs, plan, assign and review creative, and coordinate agency workloads. Collaborate with AI, Paid Media, Data, SEO, Creatives and other teams to ensure successful campaigns.

Qualifikationen

• Experience delivering digital multi-channel marketing communications.
• Client development with trust-based partnerships for long-term success.
• Digital strategy development for performance-driven and branding campaigns.
• Extremely organised with ability to manage multiple projects simultaneously.
• Ambitious with strategic thinking and a willingness to contribute new ideas.
• Able to work within tight timeframes and meet deadlines.
• Highly motivated to learn, grow and improve.
• Excellent oral and written communication skills in German and English.

Aufgaben

• Manage, draft and review client briefs and align with the Account Director on capacity.
• Ensure deadlines across campaigns and coordinate with teams to balance workload.
• Clarify questions with clients and proactively communicate status and recommendations.
• Translate client feedback to designers and copywriters efficiently.
• Prioritise team workloads and escalate when needed.
• Develop deep understanding of client business, goals and challenges to advise on solutions.
• Build strong relationships with clients through regular meetings and reviews.
• Ensure campaigns meet success criteria and stay on time and within budget.
• Collaborate to test creatives across client channels.

Kenntnisse

Digital multi-channel marketing

Client development and partnerships

Digital strategy development

Organised and deadline-driven

Strategic thinking and innovation

Time management and prioritisation

German and English proficiency

Jobbeschreibung

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

Job Purpose

This position sits in our Zurich-based Digital Marketing business unit. We deliver many services, from strategy and a performance-driven full-funnel approach to campaigning, e-commerce, data & analytics and content. We help clients including FREITAG, amag, Louis Widmer, Migros Bank and Patagonia. We pride ourselves on delivering exceptional and engaging digital experiences.

As Senior Account Manager, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with AI, Paid Media Experts, Data, SEO, Creatives, and other parts of the agency to ensure successful campaign deliveries.

What You’ll Do

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

What You Bring

• Experience delivering a broad range of digital multi-channel marketing communications
• Client development with a strong focus on building trust-based partnerships for long-term success and collaboration
• Digital strategy development, including performance-driven and branding campaigns
• Extremely organised, with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically, contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

WE OFFER

• Flexible, hybrid working policy.
• 25 days holiday with the opportunity to take unpaid leave;
• Flexible health budget and Wellness & personal day.
• Learning & development budget.
• Referral bonus program.
• Occasional breakfast & lunch at the office, Smoothie Tuesday.
• You can choose to work from the spacious and barrier-free location in Zurich; in Bern you can expect a small but nice and fully equipped office where you can hit the keys in peace.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.