Sales Support Associate - St. Moritz

Brunello Cucinelli; Sankt Moritz; On-site; CHF 45,000 - 60,000; Full time

Job summary

Brunello Cucinelli in St. Moritz, Switzerland, invites a Sales Support Associate to represent the brand's philosophy in every customer interaction. The role blends boutique service with stockroom duties to ensure an exceptional store experience.

You will assist customers, maintain stock, and support visual displays while aligning with the store manager to deliver casual-elegant luxury. Fluency in German and English and prior retail experience are essential.

Qualifications

• Fluent in German and English with retail experience.
• Strong customer-service orientation and attention to detail.
• Flexible, proactive, and able to work in a luxury retail environment.

Responsibilities

• Assist customers with sales and product information.
• Support stockroom activities, deliveries, and stock replenishment.
• Maintain visual displays and organise window displays.
• Coordinate with Store Manager to ensure smooth store operations.

Skills

German fluency

English fluency

Job description

Profile:

Corresponding to a key figure within this philosophy, the Sales Support Associate assumes the responsibility to personally represent it in front of our customers and is concurrently responsible for presenting the philosophy in relation to the profound work which occurs from Solomeo all the way to the boutique.

The quality that we would like to offer resides, first of all, in the daily attention to personal appearance within the store, with a style that meets the standards of casual elegance of signature luxury of the brand. Furthermore, appearance signifies a polite, helpful disposition and being attentive to both customers and colleagues: group work is carried out within the boutique which, under the coordination of the Store Manager, follows all of the necessary activities to provide customers with an experience of excellence.

The elements needed to keep up-to-date with product knowledge, aesthetics and philosophy are provided each season, in order to allow the Sales Associate to competently follow and guide the customer through the collection, to trying on and the selection. It is necessary to adhere to a service of sales which renders our store experience unique and which demonstrates the special attention that accompanies our business from the creation of the collection all the way to the final presentation.

Managing the working environment not only includes the appearance in the boutique, the relationship with the customers and conducting sales transactions, but also provides for looking after visual displays: within the store as well as the window displays, both for daily placements and for periodical dressings and amendments. Moreover, managing includes the organised administration of the warehouse and inventory, ensuring that stock is accurately received, stored and replenished, and that product availability follows an orderly and clear criterion. This activity is essential in supporting the sales floor through timely product retrieval, preparation of items for clients, and maintaining a fluid coordination between the boutique and the stockroom, in absolute support of the communication with customers and the company.

Role Responsibilities:

For the role of Sales Support Associate we are seeking a candidate who combines professional expertise and enthusiasm with courteous and helpful communication skills. A candidate who is careful to illustrate the signature quality of the workmanship and materials, in order to be able to guide the client through the particular style of the brand and the seasonal proposals, maintaining the discretion of the company philosophy.

In addition, the role requires a hands-on and collaborative approach in supporting stockroom activities, including receiving deliveries, organising stock, replenishing the sales floor and assisting in the preparation and movement of products as needed, always ensuring efficiency, accuracy and alignment with the standards of the brand.

Qualifications:

To be successful in this role, applicants should be fluent in German and English and have gained previous experience in Retail.

The knowledge of any other language will be considered as a plus.

It is absolutely essential that applicants possess the ability to demonstrate willingness and versatility when interacting with customers from all over the world and that they are passionate and keep abreast of both standards and trends in fashion. A proactive attitude, attention to detail and flexibility in supporting both sales and stock-related activities are also key requirements for the position.