Sales Associate

Montblanc; Genf; Vor Ort; CHF 45.000 - 75.000; Vollzeit

Zusammenfassung

Montblanc in Geneva seeks a Sales Associate to deliver luxury service and drive sales in our boutique. You will engage clients with product expertise, build lasting relationships, and maintain CRM data quality while upholding boutique standards.

You will work in a dynamic, team-oriented environment, contributing to a premium client experience and flawless store presentation across luxury collections.

Qualifikationen

• 5+ years of experience in luxury retail or high-end brand environment.
• Fluent in French; English proficiency required; additional language is a plus.
• Strong interpersonal and sales skills with a client-centric approach.
• Solid knowledge of product portfolio and luxury service standards.

Aufgaben

• Achieve sales targets and identify opportunities to gain new clients and increase sales.
• Provide impeccable product knowledge and engage clients with appropriate products/collections.
• Deliver exemplary customer service and manage inventory accuracy.
• Develop long-term client relationships and convert prospects into buyers.
• Maintain CRM data quality by updating and cleaning client information.
• Ensure proper visibility inside and outside the boutique.
• Adhere to security procedures and perform regular stock checks.
• Handle goods-in receipt, stocking, and transfers; share product knowledge with the team.

Kenntnisse

5+ years luxury retail

Fluent French

Fluent English

Customer service excellence

Tools

SAP

GK till systems

Salesforce

Microsoft Office

Jobbeschreibung

Your Mission

You

• are passionate, dynamic, flexible and reliable
• like the luxury environment and understand luxury clients’ needs
• are willing to build your network and build relationships with your clients
• love to work in a team
• are sensitive to craftsmanship and high-end products

Then here is the perfect opportunity for you to join our Team as Sales Associate within our Montblanc Boutique in Geneva.

The Sales Associate Is Responsible For

• The achievement of sales targets, monitoring individual/boutique sales goals and identifying opportunities to gain new clients and increase sales
• Impeccable product know-how and ability to engage clients with appropriate products / collections
• Exemplary Customer Service as well as the management of the ASS inventory
• The handling of (VIP)-customers, the development of long-term client relationships and the conversion of prospect clients into buying clients
• Providing all necessary information for the customer database as per the CRM standards and contributing to the quality of the database while reviewing, updating and cleaning the data
• Correct visibility inside and outside the boutique

The Sales Associate Also Ensures

• Adhesion to Boutique security and loss prevention procedures
• Regular inventory controls and random stock checks
• Goods-in receipt and stocking and transfers of goods
• Expertise in a selected product category; regular sharing of knowledge with team members

Your Precious Skills We Are Looking For

• 5+ years experience in retail business environment or luxury brand business
• Retail or hospitality background with an affinity for luxury
• Passion for the Maison, its history and culture
• Strong interpersonal and sales skills
• Constant proactivity
• Excellent selling skills
• Exemplary team working spirit
• Strong communication skills – vis‑à‑vis clients, Boutique team, HO Management, suppliers, partners
• In-depth knowledge about the product portfolio
• Solid competence with till systems (SAP,GK), Sales Force and Microsoft Office
• Fluent in French, English and another language is an asset

Still wondering why you should join us?

• Integrating, developing and supporting our People is essential to us
• Potential future growth opportunities within Montblanc & the Richemont group
• You will join a friendly and dynamic team with whom you will be able to share your knowledge and expertise
• No day will be like another!
• Your daily activities will be interesting, challenging and diverse