Reservations Manager

The Park Gstaad, A Four Seasons Hotel; Verwaltungsregion Oberland; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Employee meals

Uniform laundry service

Monthly Employee Recognition Program

Career growth opportunities

Employee travel program after 6 months

Job summary

The Park Gstaad, A Four Seasons Hotel, invites a seasoned Reservations Manager to lead the reservations team and drive revenue in our luxury alpine resort. You will oversee all booking activities, inventory control, and rate strategy while collaborating across departments to deliver exceptional guest experiences from day one.

Reporting to revenue leadership, you will help position the hotel for a successful opening and ongoing growth, guiding the team with Four Seasons standards and a

Qualifications

• 5+ years in Reservations or related luxury hospitality roles.
• Proven leadership in hospitality teams.
• Fluent English; German and/or French a plus.
• Swiss or EU/EFTA work authorization or Swiss citizenship is required.
• Bachelor's degree in hospitality or related field preferred.

Responsibilities

• Lead Reservations Team to deliver exceptional service and booking experiences.
• Oversee all reservations including transient, group, and special requests.
• Ensure accurate inventory management, rate loading, and reservation procedures.
• Maximize revenue opportunities through upselling, inventory control, and rate optimization.
• Collaborate with Revenue Management, Sales, Front Office, and other operational teams.
• Support hotel opening activities, system implementations, and seasonal readiness projects.

Skills

Leadership

Team management

English fluency

Communication

Problem solving

Education

Hospitality management degree

Diploma in Hotel Management

Tools

Opera PMS

Yield software

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Role

As Reservations Manager at The Park Gstaad, A Four Seasons Hotel, you will lead the Reservations operation, ensuring seamless reservation experiences while maximizing revenue opportunities and supporting the overall commercial strategy of the hotel. Reporting to the Director of Revenue Management, you will oversee all reservations activities while inspiring your team to deliver exceptional service throughout the guest booking journey. Through effective inventory management, rate strategy execution, and collaboration with operational and commercial teams, you will play a key role in positioning The Park Gstaad as a leading luxury alpine resort. This is an exciting opportunity to be part of the opening journey of a Four Seasons hotel and help shape the guest experience from the very beginning. As a key contributor to the overall growth of the hotel and the Four Seasons brand

What You Will Do

• Lead, develop, and inspire the Reservations Team to deliver exceptional service and booking experiences.
• Oversee all reservations activities including transient, group, and special reservation requests.
• Ensure accurate inventory management, rate loading, and reservation procedures.
• Maximize revenue opportunities through effective upselling, inventory control, and rate optimization.
• Monitor reservation trends, booking pace, and demand patterns to support commercial decision-making.
• Collaborate closely with Revenue Management, Sales, Front Office, and other operational departments.
• Ensure adherence to Four Seasons reservation standards, policies, and procedures.
• Drive guest satisfaction, responsiveness, service recovery, and continuous improvement initiatives.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, system implementation, seasonal readiness initiatives, and process improvement projects.

What You Bring

• Minimum 5 years of leadership experience within Reservations, Revenue Management, Front Office, or comparable luxury hospitality environments.
• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
• Proven ability to lead teams and deliver exceptional guest service standards.
• Strong understanding of reservations systems, inventory management, and revenue optimization principles.
• Excellent analytical, communication, relationship-building, and problem-solving skills.
• Fluent English required. German and/or French are advantageous. Additional languages are a plus.
• Experience with luxury hospitality brands and pre-opening environments is advantageous.
• In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position.

What We Offer

• Competitive salary and comprehensive benefits.
• Employee meals and uniform laundry service.
• Monthly Employee Recognition Program.
• Global career growth opportunities through Task Forces and Transfers.
• Employee Travel Program after 6 months.

Schedule & Hours

• Full-time position with flexibility for evenings, weekends, and holidays based on operational requirements.
• Seasonal operation with primary opening periods from June to September and December to March.