Quality Control & Remediation Director

Swissquote; Gland; On-site; CHF 140,000 - 190,000; Full time

Job summary

Swissquote, a leading Swiss digital bank, is seeking an Associate Director for Quality Control & Remediations in Gland. You will lead the QC & Remediations team responsible for final quality checks on client onboarding and periodic reviews, ensuring alignment with BRM standards and strategic priorities.

Role requires 5–7 years in onboarding/KYC/AML in financial services, strong leadership, and deep knowledge of FINMA/AML regulations.

Qualifications

• Minimum 5-7 years’ track record in client onboarding, KYC/AML, or compliance operations within the financial services sector.
• Previous leadership or team-lead experience is a strong advantage.
• Strong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and onboarding/periodic review due diligence standards.

Responsibilities

• Direct the Quality Control (QC) & Remediations team’s operations and people management.
• Oversee second and final QC on account openings and periodic reviews before finalization.
• Produce qualitative and quantitative reporting on return reasons and QC trends for senior management.
• Lead remediation exercises arising from audits or compliance testing, with defined scope and timelines.
• Act as a key contact in audits, preparing, reviewing and presenting business responses with management.

Skills

Onboarding

KYC/AML

Compliance Operations

Leadership

Risk Management

Job description

Swissquote, a leading Swiss digital bank, is seeking an Associate Director for Quality Control & Remediations in Gland. You will lead the QC & Remediations team responsible for final quality checks on client onboarding and periodic reviews, ensuring alignment with BRM standards and strategic priorities.

Role requires 5–7 years in onboarding/KYC/AML in financial services, strong leadership, and deep knowledge of FINMA/AML regulations.