Operations Strategy Lead - CRM, Data & Scale

Climeworks; Opfikon; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Jobbeschreibung

Business operations design & ownership

Design, document and continuously improve end-to-end business processes across lead & opportunity management, portfolio planning, deal closure, delivery readiness and credit issuance. Define clear stage gates between Commercial, Product & Portfolio Operations to ensure sellable and deliverable products at scale.

CRM, tools & data infrastructure

Lead a small team to configure, maintain and evolve these systems; define data standards and ensure data quality across all commercial workflows.

• Build and maintain routines and dashboards that integrate sales pipeline, advisory demand, product roadmap and sourcing pipeline to provide forward‑looking views on demand, supply, portfolio utilization and gaps; inform prioritization and sourcing decisions.
• Lead the setup of a customer‑facing digital delivery platform that orchestrates order status, milestone tracking and credit issuance.
• Partner with Finance to align process and data on e.g. order‑to‑cash, billing/invoicing or revenue recognition where relevant.

Continuous improvement & scaling

Identify bottlenecks in commercial operations and drive innovation, automation and standardization. Pilot and roll out new processes and tools that further enable us to scale, improve information availability, accuracy and flow, and manage complexity.

Cross‑functional facilitation

Act as the backbone between our Market and Product team. Ensure that commercial needs are reflected in product and portfolio decisions and that new supply and products are ready to be sold and delivered.