Operations Engineer

Pflegewegweiser GmbH; Zürich; Hybrid; CHF 100.000 - 130.000; Vollzeit

Zusammenfassung

Pflegewegweiser GmbH, located in Zürich, is searching for a business systems expert to own their CRM and enhance operational workflows. The role demands a strong background in data integration, with a focus on building automated systems that improve efficiency.

As part of a hybrid working model, you will have significant autonomy to drive change and tackle operational challenges. If you have 5+ years of relevant experience and thrive in dynamic environments, we want to hear from you!

Qualifikationen

• 5+ years in business systems, process automation, or a similar role.
• Experience in startup or scale-up environments.
• Fluent in English; German is a plus.

Aufgaben

• Own and evolve the core CRM and internal workflows.
• Govern the customer journey end-to-end.
• Build integrations across various platforms.

Kenntnisse

CRM experience

Integration building

Low-code automation

Data structure understanding

Jobbeschreibung

Working model: Hybrid – 4 days in the office (Monday to Thursday)

The Mission

We run two businesses on our operational stack: a compensation model for family caregivers, and an e-commerce business built mainly on Shopify. Both depend on data flowing cleanly between systems, on processes that hold up as we scale, and on automation that removes manual work. That stack is yours.

You’re the bridge between messy manual operations and sleek, automated systems. You start by understanding the business: the workflows, the bottlenecks, the “why” behind every process. Then you decide where a third‑party tool fits, where an integration fits, and where a custom script or app fits, and you build it.

This role is about turning ambiguity into working systems. You design the architecture, make the build‑vs‑buy calls, implement the solutions, and make sure the teams who depend on them actually adopt and trust them. Autonomy? Absolutely. Broad ownership? Totally.

What you will own

• Own and evolve our core CRM: the data model, internal workflows, data quality, and admin.
• Keep operational data clean and well‑structured, so it can power reporting in our BI tools.
• Govern the customer journey end to end, with every touchpoint tracked consistently and completely across both businesses.
• Build integrations across the stack, connecting our e‑commerce platform, logistics and fulfilment, telephony, and our CRM so data and events flow automatically.
• Automate operational triggers and handovers, for example a new online order kicking off fulfilment and shipping without manual steps.
• Make the build‑vs‑buy call between third‑party platforms and in‑house scripts and apps, and justify it on fit, cost, maintainability, and scale.
• Hunt down repetitive, error‑prone manual work across teams and eliminate it through automation and tooling.
• Build scalable solutions that work today and grow with the business.
• Onboard, train, and support users across multiple teams so the systems you build actually get used.
• Keep systems, workflows, and data reliable, traceable, and future‑proof.

What you will bring

• Strong, hands‑on CRM experience, ideally with HubSpot (our core CRM), covering data model, workflows, integrations, and admin.
• A proven track record building integrations and APIs that connect business systems such as e‑commerce, logistics, telephony, and communication tools.
• Hands‑on experience with low‑code workflow automation platforms (e.g. n8n).
• Sound build‑vs‑buy judgment, with the ability to evaluate third‑party tools against in‑house solutions and defend the call.
• An instinct for data structure and integrity, keeping operational data clean enough to power analytics and reporting.

Experience & mindset

• 5+ years in business systems, process automation, operations engineering, or a similar systems‑owning role.
• Comfortable across more than one business model, since we run both a service operation and an e‑commerce operation.
• Experience in startup or scale‑up environments, thriving in fast‑moving, ambiguous situations.
• A track record of improving operations in dynamic, complex workflows (call centers, service teams, case handling, order operations, or comparable).

The way you work

• High autonomy and ownership. You drive change without waiting for a roadmap to be handed to you.
• You start from the business and process, then apply tech where it adds value, keeping it production‑ready without over‑engineering.
• You communicate clearly across technical and non‑technical teams.
• Fluent in English; German is a strong plus, as our Swiss operational teams work in German.

Not the right fit if…

• You want a pure CRM admin role with no building, scripting, or integration work.
• You want to write code all day and stay out of the business and operational side.
• You need fully defined requirements and a finished roadmap before you can move.
• You prefer to stay away from the day‑to‑day reality of operations.
• You lean on engineers for every technical decision instead of owning the call yourself.

Why You’ll love it Here

Because your work starts with real business impact and ends with smarter, faster operations. You get autonomy, ownership, and the chance to turn messy workflows into smooth‑running systems that make life better for everyone: the operational teams who rely on the stack, and the families we serve.

How We Operate – Non‑Negotiable:

"Insanely Great" for Families — Delivered Now

Forget mere “satisfaction.” We deliver support that makes caregivers feel seen, understood, and valued. Anticipate their needs and solve problems quickly. The standard is "Insanely Great," period. Anything less slows us down and fails our families.

Speed is King — Ruthless Focus is Key

Velocity comes from focus. Eliminate distractions. Concentrate all effort on the #1 critical objective until it’s done, then move on to the next. Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure — move the needle now.

Raise the Bar — Crush Mediocrity

Mediocrity kills speed, morale, and companies. Hunt it down and eliminate it. Good enough is never good enough. Demand top performance from yourself and everyone around you. Own your work, deliver excellence fast, and accept no excuses.

The Speed Algorithm — Question, Delete, Simplify, Accelerate

Build momentum by questioning every requirement: who asked and why? Delete ruthlessly — parts, processes, bureaucracy. Simplify what remains. Accelerate cycle times relentlessly. “It can’t be done” means “You haven’t figured it out yet — go do it.” Break bottlenecks, find shortcuts, and remove friction.

Act Like Owners — Bold Bets, Fast Action

This is your company. Own the mission and the results. Take initiative, make bold bets that leapfrog progress, and act decisively. If you stumble, learn faster and go again. Bias for action is everything.

The Bottom Line:

We are building something vital at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump in and build faster, welcome to Pflegewegweiser!

If you’re ready to grow with us and make a difference, we’d love to hear from you!