Onboarding & Member Success Coach

Jobgether; Schweiz; Remote; CHF 69,000 - 103,000; Full time

Benefits offered by this job

Fully remote collaboration

Flexible working hours

Platform access to training resources

Freelance engagement start ASAP

Job summary

Jobgether, a partner company, seeks an Onboarding & Member Success Coach based in Switzerland. This freelance, fully remote role guides employees of corporate clients through onboarding sessions, introducing training opportunities and platform features to maximize learning potential.

You will tailor guidance, follow up proactively, and encourage engagement to ensure a positive first experience. Strong communication and a customer-focused mindset are essential.

Qualifications

• Excellent verbal and written communication, able to explain information clearly and build relationships.
• Customer-oriented mindset and genuine interest in helping people access learning opportunities.
• Proactive, self-motivated, able to take initiative and follow through on tasks.
• Comfort using digital platforms, online tools, and communication software.
• Strong interpersonal skills and ability to adapt to different learning needs.

Responsibilities

• Conduct short, personalized onboarding sessions with new members to introduce the platform and learning opportunities.
• Guide users through features and help identify relevant training courses based on interests and goals.
• Encourage engagement by motivating users to explore resources and book first training sessions.
• Serve as the primary onboarding contact, providing timely guidance and support.
• Identify common questions and onboarding challenges, sharing feedback to improve the experience.

Skills

Excellent communication

Customer-oriented mindset

Proactive and self-motivated

Digital platform proficiency

Interpersonal skills

Reliability and organization

Coaching/onboarding experience

Familiarity with LMS/HR tech

Interest in development

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Onboarding & Member Success Coach based in Switzerland.

In this role, you will help new members get started confidently and make the most of a digital learning and development platform. You will guide employees from corporate client organizations through personalized onboarding sessions, introducing them to relevant training opportunities and platform features. Your mission will be to create a welcoming and engaging first experience that encourages members to take an active role in their learning journey. Through friendly communication, tailored guidance, and proactive follow-up, you will help users identify the training opportunities that best match their needs. You will also contribute valuable feedback to improve the onboarding experience and overall member satisfaction. This is a flexible, fully remote freelance opportunity within a collaborative, people-focused environment.

Accountabilities:

• Conduct short, personalized onboarding and coaching sessions with new members to introduce them to the platform and its learning opportunities.
• Guide users through the platform, explain its features, and help them identify relevant training courses based on their interests and development goals.
• Encourage member engagement and activation by motivating users to explore available resources and book their first training session.
• Act as the primary point of contact for members during their initial onboarding experience, providing timely guidance and support.
• Understand individual learning preferences and challenges, adapting communication and recommendations to different user needs.
• Identify common questions, onboarding difficulties, and engagement barriers, sharing actionable feedback with internal teams to improve the member experience.
• Contribute to a positive, supportive learning environment by ensuring every member feels welcomed, informed, and motivated.

Requirements:

• Excellent verbal and written communication skills, with the ability to explain information clearly, engage users, and build positive relationships.
• A strong customer-oriented mindset and genuine interest in helping people access learning opportunities and achieve their development goals.
• A proactive and self-motivated approach, with the ability to take initiative, anticipate user needs, and follow through on tasks.
• Basic technical proficiency and confidence using digital platforms, online tools, and communication software.
• Strong interpersonal skills, empathy, and the ability to understand different learning needs and adapt your approach accordingly.
• Reliability, organization, and the ability to work independently while contributing effectively to a collaborative team.
• Nice to have: Previous experience in coaching, onboarding, training, customer support, or member success.
• Nice to have: Familiarity with learning management systems, HR technology, SaaS products, or digital training platforms.
• Nice to have: An interest in professional development, communication, coaching, and personal growth.

Benefits:

• Fully remote collaboration, offering the flexibility to work from anywhere.
• Flexible working hours that can be adapted to a freelancer's schedule.
• Opportunity to contribute to a meaningful, people-centered learning and development product.
• Collaboration with an experienced, friendly team in a supportive environment with flat hierarchies.
• Free access to the platform's training courses and learning resources.
• Opportunity to develop your coaching, communication, onboarding, and customer success skills.
• Freelance/self-employed engagement with an expected start as soon as possible.