MS Dynamics Architect with German (m/w/d)

Merkle Italia; Zürich; Hybrid; CHF 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Hybrid work models

Global collaboration

Growth opportunities

Dentsu network access

Zusammenfassung

Merkle, a dentsu company, is seeking a CRM & Loyalty Architect in Zürich to design and deliver CRM ecosystems using Microsoft Dynamics 365 and Power Platform. You will advise clients, lead architecture studies, and drive implementation across CRM initiatives.

Facilitate workshops with stakeholders, align with delivery teams, and stay current with Microsoft ecosystem innovations. Hybrid work model and global collaboration opportunities are offered.

Qualifikationen

• Architect-level expertise in Microsoft Dynamics 365 (Sales, Customer Insights) and Dataverse.
• Hands-on experience with Azure services such as Service Bus, Event Hub, or Azure Functions.
• Proven experience with migration tools/ETLs (Azure Data Factory, KingswaySoft).
• Strong CRM architecture knowledge: data models, security, and scalability.
• Proficient in integration patterns (APIs, middleware, event-driven).
• Experience in Dynamics 365 migrations and transformation programs.
• Client-facing roles including workshops, stakeholder management, and advisory.
• Familiarity with Success by Design methodology.
• Experience running discovery workshops with customers from multiple industries.
• Ability to contribute to pre-sales and business development.

Aufgaben

• Lead architecture and design of CRM & Loyalty solutions based on Dynamics 365 and Power Platform.
• Translate business needs into scalable, secure solution architectures.
• Define and implement integration patterns between Dynamics 365/Dataverse and surrounding systems.
• Lead or support Dynamics 365 migration programs ensuring smooth transitions.
• Act as SME in client engagements, delivery projects, and pre-sales.
• Collaborate with stakeholders, product owners, and delivery teams.
• Provide technical leadership and governance across delivery lifecycle.
• Support design during RFPs, proposals, and client pitches.
• Ensure adherence to standards and performance benchmarks.
• Identify risks and mitigation strategies for complex CRM implementations.

Kenntnisse

Dynamics 365

Azure services

Data migration/ETL

CRM architecture

APIs and integration

Pre-sales & advisory

End-to-end CRM ecosystems

Client-facing communication

Salesforce familiarity

Enterprise architecture

Microsoft certifications

Tools

Dynamics 365

Dataverse

Azure Data Factory

KingswaySoft

Service Bus

Azure Functions

Power Platform

Jobbeschreibung

Job Description: We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world‑class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. We are looking for a CRM & Loyalty Architect with deep expertise in Microsoft Dynamics 365 Customer Engagement and Power Platform to design and deliver best‑in‑class customer engagement solutions. In this role, you will act as a trusted advisor to clients, leading architecture, implementation, and pre‑sales activities across CRM and loyalty initiatives. You will combine architect‑level technical expertise with client‑facing consulting skills, helping organizations transform their customer experience through scalable and innovative CRM ecosystems.

Your Job at Merkle:

• Lead the architecture and design of CRM & Loyalty solutions based on Microsoft Dynamics 365 (Sales, Customer Insights) and Power Platform (Dataverse)
• Translate client business needs into scalable, secure, and high‑performing solution architectures
• Define and implement integration patterns between Dynamics 365 / Dataverse and surrounding systems
• Lead or support Dynamics 365 migration programs, ensuring a smooth transition from legacy platforms
• Act as a Subject Matter Expert (SME) in client engagements, delivery projects, and pre‑sales activities
• Collaborate closely with business stakeholders, product owners, and delivery teams
• Provide technical leadership and governance across the full delivery lifecycle
• Support solution design during RFPs, proposals, and client pitches
• Ensure adherence to architectural standards, best practices, and performance benchmarks
• Identify risks and define mitigation strategies for complex CRM implementations
• Stay up to date with the latest Microsoft ecosystem innovations and industry trends

Your Skills for Merkle:

• Architect-level expertise in Microsoft Dynamics 365, especially:
  • Dynamics 365 Sales
  • Dynamics 365 Customer Insights
  • Dataverse
• Understanding and hands on experience with various Azure service, mainly Service bus, Event hub or Azure Functions
• Hands on experience with different migration tools and ETLs (i.e. Azure Data Factory, KingswaySoft)
• Strong knowledge of CRM architecture principles, including data models, security, and scalability
• Proven experience with integration patterns (APIs, middleware, event‑driven architectures, etc.)
• Hands‑on experience with Dynamics 365 migrations and transformation programs
• Experience working in client‑facing roles, including workshops, stakeholder management, and advisory
• Familiarity with Success by Design methodology
• Experience and knowledge of running discovery workshops with customers from different industries
• Ability to contribute to pre‑sales and business development activities
• Strong understanding of end‑to‑end CRM and customer engagement ecosystems
• Excellent communication and presentation skills
• Nice to Have Experience with Salesforce or other CRM platforms (strong plus)
• Experience in multi‑system landscapes and enterprise architecture
• Microsoft certifications (Dynamics 365, Azure)

Languages

Excellent communication skills in both German and English

What’s in It for You?

• Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
• Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
• Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
• Well‑balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi‑cultural environment that fosters creativity and innovation.
• Innovation‑Driven Work: Contribute to projects that are reshaping industries and driving transformation with next‑generation technologies and strategies.
• Purpose‑Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
• Growth Opportunities: Expand your skills through training, mentorship, and data‑driven projects that reshape customer experience and business outcomes.
• Explore opportunities in the whole dentsu network to expand your reach.
• many more attractive benefits are waiting for you, for more details regarding additional benefits, please ask your recruiter

Location: Zürich Brand: Merkle Time Type: Full time Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work

DEI Statement

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: “To be at the forefront of people‑centered transformations that shape society.” We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role‑specific requirements, ensuring a workplace free from discrimination and harassment.