Market Data & Service Delivery Lead

J. Safra Sarasin; Basel; On-site; CHF 110,000 - 140,000; Full time

Benefits offered by this job

Insurance coverage

Health insurance

Meal allowance

Job summary

J. Safra Sarasin in Basel, CH is seeking a Market Data and Service Reporting Specialist to optimize data accessibility and compliance while supporting front units and IT stakeholders.

You will manage non-technical user support, monitor service quality, and lead incident, problem, and change management with external providers. The role requires a university degree in Business Administration or banking education, 3 years of Market Data platform administration experience, and fluency in English

Qualifications

• University degree in Business Administration, completed apprenticeship or similar banking education.
• 3 years of practical experience in Market Data & Information Platform administration, including experience with Market Data providers and Exchanges.
• Experience with FinOffice or other license management tools and JIRA Service Management is required.
• Strong analytical and problem solving skills, with the ability to weigh problems, set priorities and recognize synergies.
• Ability to work independently and under pressure, with a hands-on mentality; capable of working with various stakeholders.
• Fluency in English; fluency in German is a plus.
• Entrepreneurial spirit in a family owned bank.
• Central city office locations across Switzerland.
• Above average insurance coverage fully borne by the bank.
• Contribution to health insurance and meal allowance.

Responsibilities

• Provide non-technical user support for information platforms, including news feeds and charts, and coordinate resolution efforts with the IT Service Desk
• Define and monitor SLAs/OLAs, maintain the IT Service Catalog and ensure service quality through continuous monitoring
• Lead Incident, Problem, and Change Management processes, including handling escalations and coordinating with external service providers to resolve critical issues
• Produce KPI reports on service quality and IT performance to identify improvement opportunities and report regularly to management

Skills

Analytical thinking

Problem solving

Prioritization

Synergy recognition

Education

Business Administration degree or banking education

Tools

JIRA Service Management

FinOffice

Job description

J. Safra Sarasin in Basel, CH is seeking a Market Data and Service Reporting Specialist to optimize data accessibility and compliance while supporting front units and IT stakeholders.

You will manage non-technical user support, monitor service quality, and lead incident, problem, and change management with external providers. The role requires a university degree in Business Administration or banking education, 3 years of Market Data platform administration experience, and fluency in English