Manager T Desk

Otis Elevator Co.; Romanel-sur-Lausanne; On-site; CHF 90,000 - 120,000; Full time

Job summary

Otis Elevator Co. in Switzerland is seeking a hands-on T Desk Manager to build and lead a new T Desk. You will support Mister T colleagues and T Desk Sales Administrators in running campaigns and improving follow-up discipline while driving end-to-end repair opportunity processes.

You will use CRM, Power BI, and Power Automate to create better visibility, automation and operational efficiency, shaping a new capability from the ground up for service sales growth.

Qualifications

• Minimum 5 years in service sales support or sales operations or equivalent.
• Experience coordinating a small team or workstream is preferred.

Responsibilities

• Lead daily T Desk operations and support Mister T colleagues and sales reps.
• Coordinate T sales campaigns, list creation, follow-up tracking and reporting.
• Supervise initial T Desk team and ensure priorities and quality.
• Bridge operations between T Desk, Mister T, and field teams.
• Standardize T Desk workflows, templates, and handover points across Switzerland.
• Improve data quality and pipeline visibility in CRM with accurate updates.
• Define KPIs for T Desk and sales stakeholders with Finance validation.
• Support creation and launch of standardized T packages for campaigns.
• Identify bottlenecks and drive continuous improvement to reduce manual work.
• Develop dashboards and automation with Power BI and Power Automate.

Skills

CRM competence

Power BI

Power Automate

Excel reporting

Microsoft 365 tools

Tools

CRM

Power BI

Power Automate

Microsoft 365

Job description

Date Posted

2026-10-06

Country

Switzerland

Location

Route de Moncor 12, CP 1136, 1701 Fribourg

Role High Level Summary

We are looking for a hands-on and digitally minded T Desk Manager to help build and lead our new T Desk in Switzerland. In this role, you will support Mister T colleagues and T desk Sales Administrators in running T sales campaigns, improving follow-up discipline and strengthening the end-to-end repair opportunity process. Reporting to our Central Europe T Desk Lead, you will lead a growing administrative support team, drive process improvement, contribute to the creation and launch of standardized T packages, and help define incentive-related KPIs in alignment with sales incentive principles and Finance validation. The position is designed to reduce manual effort, increase process reliability and enable sales colleagues to focus more time on customer-facing activities. You will also use CRM, Power BI and Power Automate to create better visibility, automation and operational efficiency. This is an opportunity to shape a new capability from the ground up and contribute directly to service sales growth, customer focus and process excellence.

Key Responsibilities

• Lead the daily operations of the T Desk and ensure effective support for Mister T colleagues and sales representatives managing T repair opportunities.
• Coordinate T sales campaigns, including campaign preparation, opportunity lists, follow-up tracking, status updates and performance reporting.
• Supervise, coach and develop the initial T Desk administrative team, ensuring clear priorities, workload distribution and quality standards.
• Act as the operational bridge between the T Desk, Mister T colleagues, field teams
• Drive standardization of T Desk workflows, templates, follow-up routines, escalation paths and handover points across Switzerland.
• Improve data quality and pipeline visibility in Service Sales CRM by reinforcing accurate opportunity updates, customer information, asset details and follow-up discipline.
• Establish, in collaboration with Sales leadership and Finance, incentive-related KPIs for the T Desk and sales stakeholders, ensuring alignment with existing sales incentive principles and formal validation by the Finance team before implementation.
• Support the creation, structuring and launch of standardized T packages to simplify campaign execution, improve customer value propositions and increase sales consistency across Switzerland.
• Identify process bottlenecks and lead continuous improvement initiatives to reduce manual work, delays, rework and dependency on informal communication.
• Develop dashboards, reports and simple automation solutions using Power BI, Power Automate and related Microsoft tools where appropriate.
• Support the definition and monitoring of KPIs, including campaign conversion, lead follow-up timeliness, quotation cycle time, pipeline status and administrative productivity.
• Contribute to future scalability of the T Desk model by documenting processes, identifying capability gaps and supporting team ramp-up planning.

Required Profile

• Minimum 5 years of relevant experience in service sales support, sales operations, commercial administration, process coordination or a comparable operational support function, ideally with first exposure to team coordination or operational ownership.
• Ability to coordinate a small team or workstream, allocate tasks, follow up on priorities and support junior colleagues; formal people management experience is an advantage but not mandatory.
• Strong process mindset, with the ability to identify inefficiencies, simplify workflows and translate operational pain points into practical improvements.
• Solid understanding of CRM-based sales processes; experience with Service Sales CRM or similar sales pipeline tools is a strong advantage.
• Good digital skills in Microsoft 365, with practical ability to work with CRM data, Excel-based reporting and basic Power BI or Power Automate solutions.
• Strong communication skills and ability to work effectively with sales, field, technical and administrative stakeholders.
• Customer-oriented mindset, with a focus on service quality, speed, reliability and proactive follow-up.
• Analytical, structured and detail-oriented, while remaining pragmatic and solution-focused.
• Fluent business English is required. Proficiency in German is highly desirable, and French is a strong asset to support effective collaboration across the Swiss business environment.
• Profile suitable for a mid-level operational manager or experienced coordinator who has built relevant expertise over approximately five years in another organization and is ready to take ownership of a structured support function.

Core competencies

• Provides clear day-to-day guidance, supports junior colleagues and helps create accountability within the team.
• Identifies practical improvements, simplifies recurring issues and helps standardize ways of working.
• Uses CRM, Excel, Power BI and Microsoft tools to improve transparency, tracking and reporting, with a willingness to further develop automation capabilities.
• Connects sales, field and back-office teams and ensures clear communication between all parties involved in the T process.
• Follows through on priorities, tracks progress and ensures timely completion of campaign and follow-up activities.
• Understands how repair opportunities contribute to service sales growth, customer retention and operational performance.

Disclaimer

Disclaimer: the responsibilities outlined above are not exhaustive. Additional tasks may be assigned as needed to support the organization's goals and objectives.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

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