Manager of Import & Export Team (m/f/d)

MSD Switzerland; Schachen; On-site; CHF 110,000 - 170,000; Full time

Benefits offered by this job

MS Office

Job summary

Merck Schweiz sucht eine erfahrene Fach- und Führungskraft als Import-Export Manager (M1) in der Region Luzern. Sie leiten das Team, definieren Ziele und sichern eine ressourcenschonende Aufgabenzuweisung.

Sie verantworten Import-/Exportprozesse, Dokumentation, Compliance und KPI-Steuerung, arbeiten eng mit Stakeholdern zusammen und fördern eine leistungsorientierte Teamkultur.

Qualifications

• Abgeschlossenes Studium im Bereich Supply Chain, Logistik, Außenhandel, Betriebswirtschaft oder vergleichbar.

Responsibilities

• Gesamtverantwortung für Import- und Exportprozesse nationaler und internationaler Sendungen.
• Sicherstellung termingerechter GMP-/GDP-konformer Organisation von temperaturgeführten Transporten per Luft und Straße.
• Vorbereitung und Prüfung von Versanddokumenten unter Beachtung globaler Handelsvorschriften.
• Überwachung von Zollabwicklungen, Anweisungen an Zolldeklaranten und Vollmachtenverwaltung.
• Überwachung von Versandströmen, Engpässen und Leistungskennzahlen zur zuverlässigen Ausführung.

Skills

Import-Export

International Trade Compliance

Leadership

Operations Management

Process Improvements

KPI Reporting

Data Analysis

GMP/GDP Knowledge

Projektmanagement

Team Coaching

Education

Bachelor/MAS/HF oder gleichwertige Weiterbildung

Tools

MS Office

Job description

• Führung, Coaching und Weiterentwicklung des Import- & Export-Teams einschliesslich Leistungsmanagement, Nachfolgeplanung und Mitarbeitendenentwicklung.
• Festlegung klarer Ziele, Prioritäten und einer ausgewogenen Aufgabenverteilung zur optimalen Nutzung der verfügbaren Ressourcen.
• Sicherstellung einer bedarfsgerechten Personalausstattung, eines zeitgerechten Onboardings sowie der kontinuierlichen Kompetenzentwicklung
• Förderung einer kollaborativen, leistungsorientierten und compliance bewussten Teamkultur.

Job Description

Import Export Manager (M1)

Leadership and Team Management

• Leadership, coaching, and development of the Import & Export team, including performance management, succession planning, and employee development.
• Definition of clear objectives, priorities, and a balanced allocation of tasks to ensure optimal use of available resources.
• Ensuring appropriate staffing, timely onboarding, and continuous competency development
• Promoting a collaborative, performance-oriented, and compliance-conscious team culture.

Responsibilities

• Responsibility for the overall management of import and export processes for national and international shipments.
• Ensuring the timely and GMP-/GDP-compliant organization of temperature-controlled transports by air and road freight.
• Ensuring the preparation and review of shipping documentation, taking into account global trade compliance requirements.
• Monitoring customs clearance processes, instructions to customs brokers, and the management of powers of attorney.
• Monitoring shipment flows, bottlenecks, and operational performance indicators to ensure reliable execution.

Process Harmonization and Continuous Improvement

• Promoting the harmonization of import and export processes within the team and with relevant stakeholders.
• Identifying opportunities for innovation, simplification of workflows, and removal of obstacles for the team.
• Supporting change initiatives and continuously improving process efficiency, lead times, and service quality.

Communication and Escalation Management

• Ensuring timely communication and escalation of issues, delays, and critical situations to management and relevant stakeholders.
• Leading team meetings to discuss escalations, workload, priorities, and relevant general information.
• Ensuring an effective flow of information between management and the operational team.

Compliance, Reporting and Performance Monitoring

• Ensuring compliance with GMP, GDP, Global Trade Compliance, and other regulatory requirements.
• Supporting internal and external audits as well as resulting CAPA measures.
• Preparing relevant statistics and reports to document the performance and efficiency of the function.
• Monitoring performance indicators, including on-time deliveries, compliance metrics, and forecast-related metrics.
• Signing documents and performing authorized corrections on behalf of direct reports in accordance with granted authorities.

Requirements/Competencies

• Completed degree or equivalent education in Supply Chain Management, Logistics, Foreign Trade, Business Administration, Industrial Engineering, or a comparable field, at Bachelor, MAS, HF level or with comparable further education.
• At least 5 years of relevant professional experience in import/export, customs, trade compliance, logistics, or supply chain, ideally in an international and regulated industrial or pharmaceutical environment.
• Proven leadership, project management, or coordination experience with the ability to manage operational teams, set priorities, and independently drive cross-functional topics.
• Sound knowledge of import and export processes, customs and foreign trade law, trade compliance, Incoterms, origin and preference topics, export control, and shipping and customs documentation.
• Strong team orientation, social competence, and willingness to cooperate, with the ability to constructively involve employees and interface partners and promote trustful collaboration.
• Good understanding of GMP/GDP requirements, quality systems, deviation, CAPA, and change control processes as well as regulatory expectations in a compliance-oriented environment is an advantage.
• Confident use of MS Office; experience with data analysis, KPI reporting, and process monitoring is an advantage.
• Strong analytical skills, structured way of working, and high problem-solving and decision-making competence, also under time pressure and during operational escalations.
• Strong German and English language skills, both written and spoken, preferably at C1 level or above.

Additional location(s) Compensation Information

Required Skills

Business Metrics, Clinical Supply Chain Management, Distribution Management, Driving Continuous Improvement, Efficiency Improvements, Import-Export, International Trade Compliance, Leadership, Operations Management, Process Improvements

Preferred Skills

Dangerous Goods Transportation, Shipping

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

No Travel Required

Flexible Work Arrangements

Not Applicable

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

N/A

Job Posting End Date

10/22/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R412207