Luxury Retail Learning & Performance Leader

MSC Cruises; Genf; Sur place; CHF 140 000 - 200 000; Plein temps

Résumé du poste

MSC Cruises is seeking a Retail Learning & Development Manager to design and deliver the global retail training strategy across MSC Cruises and Explora Journeys. You will ensure onboard teams have the knowledge, skills and service mindset required to deliver luxury shopping experiences and achieve commercial objectives.

Working with Retail Leadership, Category Managers and brand partners, you will build retail capabilities across product categories, combining luxury service excellence,

Qualifications

• 8+ years of experience in retail training, learning & development or retail excellence.
• Experience in luxury retail, premium retail, or travel retail environments.
• Proven experience designing and delivering sales and service training programs.
• Experience managing international and multicultural retail teams.
• Strong understanding of luxury customer experience and retail selling techniques.

Responsabilités

• Define and implement the global retail training strategy.
• Develop onboarding, product knowledge, selling skills and leadership programs.
• Establish consistent retail standards across vessels.
• Create scalable training programs for a global, multicultural organization.
• Develop programs focused on luxury hospitality and customer experience excellence.
• Train on customer engagement, storytelling and upselling techniques.
• Measure training effectiveness via business impact.

Connaissances

Retail training

Learning strategy

Luxury service

Product knowledge

Digital learning

Coaching skills

Cross-cultural leadership

Stakeholder collaboration

Description du poste

MSC Cruises is seeking a Retail Learning & Development Manager to design and deliver the global retail training strategy across MSC Cruises and Explora Journeys. You will ensure onboard teams have the knowledge, skills and service mindset required to deliver luxury shopping experiences and achieve commercial objectives.

Working with Retail Leadership, Category Managers and brand partners, you will build retail capabilities across product categories, combining luxury service excellence,