Junior Customer Services Specialist Intern

SOPHiA GENETICS; Rolle; Vor Ort; CHF 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Monthly meal benefit

Paid internship

Networking opportunities across teams

Zusammenfassung

SOPHiA GENETICS in Rolle, Switzerland, is seeking a Junior Customer Services Specialist Intern to join the Customer Services Department for a six-month internship, supporting transformation of Commercial Support Operations.

You will help improve Opportunity-to-Order, enhance CRM data reliability with KPI tracking, and create process maps and knowledge resources while gaining exposure to Salesforce, Jira and AI tools.

Qualifikationen

• Pursuing a degree in business or technical field.
• Interest in how people, processes, data and technology come together.
• Interest in AI tools and improving processes.
• Experience with Salesforce, Jira or Miro is a plus.
• Strong organizational and documentation skills.

Aufgaben

• Support transformation initiatives across Commercial Support Operations.
• Improve Opportunity-to-Order process with action plans and KPIs.
• Help ensure CRM data reliability for reporting and AI readiness.
• Create and maintain process maps and knowledge articles.
• Assist dashboards and KPI tracking for informed decisions.
• Explore AI tools to support operations.
• Engage with customers and cross-functional teams.

Kenntnisse

Data analysis

Project coordination

AI tooling usage

English proficiency

Attention to detail

Communication

Adaptability

Tools

Salesforce

Jira

Miro

Jobbeschreibung

At SOPHiA GENETICS, we are building the future of AI-assisted, data-driven medicine. But delivering innovative technology to customers takes more than great science and great products. Behind every commercial opportunity are processes, systems, data and teams that need to work seamlessly together.

That is where you come in.

We are looking for a Junior Customer Services Specialist Intern to join our Customer Services Department for a six-month internship and support the transformation of our Commercial Support Operations.

We want our Opportunity-to-Order processes to be clearer and more efficient, our CRM data to be accurate and ready to support reporting, automation and AI, our teams to have documentation they can actually rely on and to prepare for the next generation of our CRM and CPQ environment.

You will contribute to several transformation initiatives across Commercial Support Operations.

• Help improve our Opportunity-to-Order process. Track improvement actions, KPIs and milestones, coordinate cross-functional follow-ups and help turn agreed improvements into clear, documented action plans.
• Make our CRM data more reliable. Working in cooperation with Revenue Operations, identify gaps in critical Salesforce data, support data-quality analysis and help track remediation actions. The goal is data that is accurate, searchable and ready to support reporting, automation and future AI initiatives.
• Turn processes into knowledge. Create and maintain process maps, how-to articles and practical documentation, and contribute to our CRM/CPQ Playbook and internal Knowledge Base.
• Help prepare the future of CRM & CPQ. Document business requirements and current pain points and gather key inputs for our future CRM/CPQ architecture, contributing to the development of a business case.
• Work with data and KPIs. Support dashboards and reporting to help teams understand progress and make informed decisions.
• Experiment with AI. Participate in testing AI initiatives and explore how new tools can support commercial and customer-service operations.
• Get close to our customers. Support day-to-day Customer Services activities and develop an understanding of what customer centricity looks like in practice.

Requirements

You might be studying Business Administration, IT, Computer Science, Engineering or another business or technical field. More important than the exact name of your degree is your interest in understanding how people, processes, data and technology come together.

You will probably enjoy this internship if:

• You are naturally organized and like turning complicated information into something structured and actionable.
• You are comfortable working with data and have strong attention to detail - you notice when something doesn't quite add up.
• You have used AI tools such as ChatGPT, Claude, Gemini or Copilot and are curious about how they can improve the way teams work.
• You enjoy coordinating projects, following up on actions and helping keep different people moving toward the same goal.
• You are interested in technology and commercial tools. Experience with platforms such as Salesforce, Jira or Miro is a plus.
• You communicate clearly, enjoy collaborating with others and are comfortable working across teams.
• You have a can-do attitude and don't mind jumping between strategic transformation projects and practical day-to-day tasks.
• You have a very good command of English, both written and spoken.

Previous experience with project management is highly valued, but we don't expect you to arrive knowing everything. Curiosity, ownership and your willingness to learn matter just as much.

Benefits

Alongside the experience you'll gain through your projects, you will:

• Be treated as part of the team and take part in company life and events alongside our regular employees.
• Build your network by connecting with colleagues across different teams, functions and backgrounds in an international environment.
• Learn from experienced colleagues and create connections that can support your professional development beyond the internship.
• Join company events and activities, giving you plenty of opportunities to meet people beyond your immediate team.
• Receive a monthly meal benefit to support your lunches during the working week.
• Receive a paid internship - all internships at SOPHiA GENETICS are compensated according to degree level and local practices.

Location: Rolle, Switzerland

Start: As soon as possible

Contract type: Internship contract, full time, 6 months.