IT Service Delivery Lead — ITSM & ServiceNow

Big Science Sweden; Genf; Vor Ort; CHF 100.000 - 130.000; Vollzeit

Zusammenfassung

Big Science Sweden is looking for an experienced Service Delivery Manager to oversee IT service governance and improvement initiatives at CERN. The role involves collaborating with various IT teams to manage service portfolios and create user-facing service catalogues that improve transparency and user experience. Ideal candidates should have substantial expertise in IT service management, focusing on KPI analysis, process governance, and service delivery leadership.

Qualifikationen

• Experience in IT service management and process governance.
• Strong analytical skills, particularly in KPI analysis.
• Team leadership experience in IT service delivery.

Aufgaben

• Lead ITSM governance and continuous improvement initiatives.
• Manage service portfolio and user-facing service catalogue.
• Collaborate with ServiceNow development teams for optimal service delivery.

Jobbeschreibung

Big Science Sweden is looking for an experienced Service Delivery Manager to oversee IT service governance and improvement initiatives at CERN. The role involves collaborating with various IT teams to manage service portfolios and create user-facing service catalogues that improve transparency and user experience. Ideal candidates should have substantial expertise in IT service management, focusing on KPI analysis, process governance, and service delivery leadership.