IT Project Manager

Bucher + Suter AG; Bern; Vor Ort; CHF 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Opportunities for career advancement

Competitive salary

Employee events

Two paid Volunteer Time Off days per year

Zusammenfassung

Bucher + Suter AG in Bern is seeking a project manager to lead contact center integration projects. You will work with customers both on-site and remotely, ensuring project completion on time and within budget.

The ideal candidate has a Bachelor's degree in a related field and over 5 years of experience in leading IT projects. Fluency in German and English is required, and business proficiency in French is a plus.

We offer a hybrid working model, supportive team culture, and opportunities for career advancement.

Qualifikationen

• 5+ years of experience leading IT, digital CX, AI or CRM projects.
• Experience with contact center or calling projects is a plus.
• Certified in project management and/or agile methodologies.

Aufgaben

• Lead modern contact center integration projects on-site and remotely.
• Act as the central contact person to ensure projects meet standards.
• Engage with customers, partners, and internal teams.

Kenntnisse

Leadership in IT projects

Communication skills

Organizational skills

Cloud technologies

Experience with CRM solutions

Workshop leadership

Agile methodologies

Fluency in German and English

Business proficiency in French

Ausbildung

Bachelor’s degree in computer science, project management, or engineering

Project management certification

Jobbeschreibung

Are you looking for a new professional challenge? Bucher + Suter’s 160 employees have been the cornerstone of our success for over four decades. We are the largest Cisco Contact Center Partner in Europe and a melting pot of innovative minds, where every employee plays a vital role in our story. If you’re passionate about a career that both challenges and enriches you, your quest concludes here.

You’ll be joining our dynamic operations team as a key player in modern contact center integration projects. You’ll work on-site with customers, from our offices, and remotely. Rest assured, you’ll have the support of experienced solution architects and system engineers.

As the central contact person for these projects, you’ll ensure they are completed to high standards, on time, and within budget. Your expertise and approachable demeanor will engage and motivate customers, partners, and internal team members.

If you’re ready to take the next challenge in project management, even if you don’t meet all the requirements yet, we encourage you to apply. We’re excited to get to know you!

• Bachelor’s degree in computer science, project management, or engineering
• More than 5 years of experience leading IT, digital CX, digital product, AI or CRM projects
• Experience with contact center or calling projects is a plus
• You’re well-versed in cloud and unified communications technologies; if not, you want to learn
• Experience with Salesforce or other CRM solutions is a plus
• You enjoy direct contact with customers and partners and have excellent communication skills
• Experience with leading workshops is greatly appreciated
• You enjoy working as part of a team, are well-organized, and maintaining structure in your work
• You are certified in project management and/or agile methodologies (e.g., PMP, Prince2, IPMA, Scrum, etc.) and ideally, you are ITILv4 certified
• You are fluent in German and English and as a plus you are business proficient in French

What you can expect

• Hybrid working model and modern tooling
• Opportunities for career advancement through training, certifications, and technical courses
• Competitive salary with great benefits and perks
• Supportive team culture with experienced engineers
• Employee events, both locally and internationally
• Two paid Volunteer Time Off (VTO) days per year

Diversity and Inclusion Statement

At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.

*Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland. Further information on Data protection .