Internship - Global eCommerce Performance & Innovation

La Prairie Group AG; Zürich; On-site; CHF 11,000 - 22,000; Part time

Benefits offered by this job

Health Insurance Contribution

Annual Leave 28.5 days

Remote Work Flexibility

Product Discounts

SkillCare & LinkedIn Learning

Career Mobility

Employee Referral Bonuses

Job summary

La Prairie Group AG is offering an internship in Zurich to join the Global eCommerce team. You will work across digital channels, IT, CRM, and analytics to drive performance and customer experience.

The role involves analyzing customer behavior, converting insights into actions, and exploring AI trends to enhance digital offerings. You will collaborate with the Senior Global Direct eCommerce Manager and cross-functional teams on initiatives that improve conversion and retention, while gaining

Qualifications

• Degree in Marketing, Business Administration, Digital Marketing, E-Commerce, Communications, or a related field.
• Strong interest in e-Commerce and in the Online Business overall.
• Interest in skincare, beauty, or luxury industries is a plus.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Proactive attitude with a willingness to learn and take ownership.

Responsibilities

• Monitor and analyze key performance indicators across global direct e-commerce platforms and identify trends and opportunities.
• Monitor and analyze performance across eCRM touchpoints to improve engagement and retention.
• Develop ad hoc reports and insights to support business decisions and optimization.
• Collaborate with cross-functional teams to test and implement new services and customer journey improvements.
• Use data to drive UX improvements and influence prioritization of new features.
• Conduct competitive benchmarking to elevate digital customer experience.

Skills

Attention to detail

Organizational skills

Analytical mindset

English communication skills

Team collaboration

Proactive attitude

Learning mindset

Education

Degree in Marketing or related field

Job description

LA PRAIRIE - The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence. A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures. LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.

Internship - Global eCommerce Performance & Innovation

Location: Zurich, CH, 8008

Contract Type: Internship

We are looking for a proactive, detail-oriented and innovation-minded Intern Intern to join our Global e-Commerce team.

This role offers a unique opportunity to gain hands-on experience across multiple areas of digital business, including e-Commerce, Retail, IT, CRM, Customer Engagement, Performance Analytics, and Digital Innovation.

Working closely with the Senior Global Direct eCommerce Manager and collaborating with cross-functional teams, the intern will support both the execution of day-to-day business activities and the development of broader strategic initiatives. A key focus of the role will be analyzing customer behavior and digital performance to identify growth opportunities, optimize the customer journey, and contribute to improving conversion and retention. The intern will also explore emerging digital and AI trends, helping identify relevant opportunities to enhance the digital experience and drive business impact across markets.

Direct E-Commerce Performance Analytics & Reporting: Monitor and analyze key performance indicators across global direct e-commerce platforms, including traffic, conversion rate by channel, customer journey, and funnel performance, identifying trends, growth opportunities, and areas for optimization.

eCRM Performance Analytics & Reporting: Monitor and analyze performance across key eCRM touchpoints, including newsletters, automated triggers, and loyalty initiatives, identifying opportunities to improve customer engagement, conversion, and retention.

Performance Tracking & Insights: Leverage and enhance existing analytics and performance-tracking tools, developing ad hoc reports and actionable insights to support business decisions and performance optimization.

Customer Journey & Conversion Optimization: Collaborate with the Senior Manager, lp.com, to test, implement, and monitor new services, functionalities, and customer experience enhancements, leveraging data to continuously improve the online journey and conversion.

UX & Roadmap Optimization: Use customer behavior and performance data to identify opportunities, recommend enhancements, and influence the prioritization of new UX features and optimization of existing functionalities.

Competitive Benchmarking & Best Practices: Conduct competitor benchmarking and monitor relevant market best practices to identify opportunities to elevate the digital customer experience and business performance.

AI & Digital Innovation: Stay at the forefront of emerging digital and AI trends, with a particular focus on LLM evolution, AI-driven customer experiences, and new digital capabilities, identifying relevant opportunities for practical application within the business.

Project Execution: Support the day-to-day implementation, testing, and execution of Digital Innovation initiatives, collaborating with internal and external stakeholders to ensure flawless execution.

What you need to become our next audacious talent:

• Degree in Marketing, Business Administration, Digital Marketing, E-Commerce, Communications, or a related field.
• Strong interest in e-Commerce and in the Online Business overall.
• Interest in skincare, beauty, or luxury industries is a plus.
• Strong attention to detail and organizational skills.
• Analytical mindset and willingness to work with data and performance metrics.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Proactive attitude with a willingness to learn and take ownership.
• Flexible, adaptable, and comfortable working across both operational and strategic projects.
• Team player with strong collaboration skills.

What You'll Gain

• Be part of the digital transformation and acceleration of one of the world’s leading luxury skincare brands, contributing to initiatives that are shaping the future of its global digital business and customer experience.
• Exposure to the end-to-end management of a global e-Commerce business, from strategy and innovation to execution, performance analysis, and optimization.
• Hands-on experience across e-Commerce, Digital Innovation, gaining exposure to customer engagement, data-driven optimization, and emerging AI capabilities.
• Opportunity to contribute to high-profile product launches, commercial activations, and strategic digital initiatives across multiple markets.
• Experience working in a highly cross-functional and international environment, collaborating with global, regional, and local teams across Digital, Retail, Marketing, CRM, IT, and other key functions.
• A broad understanding of how digital, marketing, merchandising, customer engagement, technology, and commercial functions work together to enhance the customer experience and drive sustainable business growth.

Start date: 1st February 2027

Duration: 6 Months

At La Prairie, we are committed to supporting your professional and personal well-being through a comprehensive benefits package that includes:

• Health Insurance Contribution:Enjoy a monthly contribution towards your health insurance.
• Generous Leave Policy: Benefit from 20 days of annual leave, plus an additional 8.5 days off (available for HQ employees).

• Flexible Work Arrangements:Embrace a balanced work-life with the option to work from home up to two days a week.

• Exclusive Product Discounts:Access special discounts on La Prairie products and participate in Employee-Only Sales at our exclusive Employee Boutique.
• Skill Development Opportunities: Benefit from unlimited access to La Prairie's "SkillCare" program, tailored to enhance your skills and support your professional growth, along with access to the LinkedIn Learning platform for additional learning resources.
• Career Mobility Opportunities:Explore internal and international mobility options within the Beiersdorf Group.
• Employee Referral Bonuses:Earn bonuses for referring talented individuals to join our team.

At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our House and we are supporting professional equality for everyone. We welcome applicants with and from diverse background.