Installed Base Manager GPG Service (f/m/d)

Hitachi Automotive Systems Americas, Inc.; Zürich; Hybrid; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

Hitachi Energy Ltd. is seeking an Installed Base Manager GPG Service to own governance of our global installed base ecosystem across HV and Transformer products.

You will connect data, assets, and lifecycle processes to enable service growth and operational excellence. The role bridges Service, Product Management, Sales, Digital, Data, and IT, translating installed base intelligence into tangible business value.

Qualifikationen

• Candidates hold engineering/business informatics or related degree.
• Strong analytical mindset and data governance experience.
• Familiarity with CRM/ERP and field service ecosystems.
• Fluent English in a global cross-functional environment.

Aufgaben

• Own and improve the service lifecycle framework across portfolios.
• Govern installed base data for analytics and service growth.
• Promote global standards and harmonized processes.
• Collaborate across Service, Product, Sales, Digital, Data, and IT.

Kenntnisse

Analytical mindset

Data governance

Lifecycle modeling

English fluency

Ausbildung

Engineering degree

Business Informatics degree

Industrial Engineering degree

Tools

SAP

Salesforce

OneIB

DPS

Jobbeschreibung

Location: Zurich, Zurich, Switzerland Job ID: R0138667 Date Posted: 2026-08-17 Company Name: HITACHI ENERGY LTD Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: No

Job Description:

About the Position

As Installed Base Manager GPG Service, you will own the business logic and governance behind our global installed base ecosystem across High Voltage and Transformer products. Your focus is to ensure asset and service data are accurate, connected, and scalable throughout the entire lifecycle, enabling service growth, operational excellence, and data-driven decision making. Acting as the bridge between Service, Product Management, Sales, Digital, Data, and IT, you will translate installed base intelligence into tangible business value.

How You'll Make an Impact

• Own and continuously improve the service lifecycle framework, linking products, assets, maintenance strategies, service opportunities, field service execution, and customer value creation
• Drive the quality, consistency, and governance of installed base data to support analytics, maintenance planning, and service growth initiatives
• Establish and promote global standards, ensuring harmonized business processes across product portfolios and regions
• Shape the strategic development of OneIB, leveraging AI, automation, and advanced analytics to improve opportunity identification, service planning, and decision support
• Collaborate with cross-functional stakeholders to enhance platform capabilities and maximize business impact

Your Background

Degree in Engineering, Business Informatics, Industrial Engineering, or a related field, or equivalent practical experience Experience in asset lifecycle management, service operations, or service business models within industrial or infrastructure environments Strong analytical mindset with expertise in data governance, business process design, and lifecycle modeling Familiarity with installed base management, CRM, ERP, and field service management environments (e.g., SAP, Salesforce, OneIB, DPS, or similar platforms) Fluent in English and comfortable working in a global, cross-functional environment Passion for digital transformation, AI-driven solutions, and service business growth

More About Us

Join a global organization dedicated to advancing service excellence and supporting critical infrastructure worldwide. You will play a key role in driving digital transformation, enabling sustainable service growth, and helping shape the future of data-driven and intelligent service solutions. We offer an international environment, meaningful career opportunities, and the chance to make a lasting impact on customers, teams, and the industry.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

E-mail us for data privacy inquiries or technical support.