Infrastructure Operations Engineer

Jobgether; Schweiz; À distance; CHF 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Fully remote work worldwide

Flexible hours

Professional development budget

Co-working/ gym reimbursement

Paid vacation and holidays

Private medical insurance support

Résumé du poste

Jobgether is seeking an Infrastructure Operations Engineer based in Switzerland to maintain and improve Linux-based infrastructure across private and public clouds. You will troubleshoot incidents, manage changes, and contribute to automation in a remote-first, international environment.

The role emphasizes ownership, proactive problem solving, and collaboration with distributed teams, handling onboarding/offboarding, access management, DNS, firewall changes, and runbooks.

Qualifications

• Hands-on experience troubleshooting Linux systems in production-like environments, preferably RHEL-family.
• Solid networking knowledge: TCP/IP, DNS, HTTP, TLS, and OS/network/application issue isolation.
• Proven virtualization or cloud platform experience.
• Demonstrated ability to manage incidents, gather evidence, assess impact, prioritize tasks, and escalate with clear findings.
• Experience implementing safe production changes with rollback and verification.
• Ability to modify scripts in Bash or Python and develop small improvements.
• Experience using AI assistants to support troubleshooting and documentation, with independent validation.
• Strong written and spoken English for asynchronous, remote work.
• Analytical mindset with proactive issue resolution.
• Ownership, accountability, and attention to detail in handling infrastructure requests.
• Excellent communication and collaboration in distributed teams.

Responsabilités

• Onboard/offboard users and manage access with least-privilege principles.
• Triage, troubleshoot, and resolve Linux and infra incidents or escalate as needed.
• Provision hosts across bare-metal, private cloud, and public cloud following procedures.
• Troubleshoot DNS and perform domain management changes per guidelines.
• Apply firewall and OS changes with rollback and verification.
• Monitor performance, respond to alerts, and minimize service impact.
• Keep stakeholders updated through incident resolution until recovery is verified.
• Improve alert routing and ownership to reduce noise.
• Manage Jira requests with clear communication and SLAs.
• Deploy standard services per specs and runbooks; escalate architectural decisions.
• Maintain and improve technical runbooks and docs.
• Identify automation opportunities across onboarding, access management, and reviews.
• Collaborate with distributed infra teams to ensure reliability and security.

Connaissances

Linux troubleshooting

Networking fundamentals

Virtualization/cloud platforms

Incident management

Automation scripting (Bash/Python)

AI-assisted troubleshooting

English communication

Ownership and accountability

Team collaboration

OpenNebula/KVM

Terraform/GitLab CI/Jenkins

Access-management experience

Outils

KVM

OpenNebula

Terraform

GitLab CI

Jenkins

Ansible

Terraform

FreeIPA/LDAP

Description du poste

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in Switzerland.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare-metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day-to-day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote-first, international, and technology-driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.

• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.

• Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.

• Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.

• Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.

• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.

• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.

• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.

• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.

• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.

• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.

• Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.

• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements

• Hands-on experience troubleshooting Linux systems in a professional or production-like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.

• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating-system, network, and application-level issues.

• Practical experience with at least one virtualization platform or cloud environment.

• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.

• Experience implementing standard production changes safely, including rollback planning and post-implementation verification.

• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.

• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.

• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote-working environment.

• Excellent analytical and problem-solving abilities, combined with a proactive approach to identifying and resolving technical issues.

• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.

• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice-to-have

• Experience with OpenNebula, KVM, or other private-cloud and virtualization technologies.

• Familiarity with Ansible or other configuration-management tools.

• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.

• Familiarity with Git and version-control workflows.

• Experience administering identity and access-management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits

• Fully remote working environment, with the flexibility to work from anywhere worldwide.

• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.

• 24 paid vacation days annually.

• 10 additional national holidays.

• Unlimited sick leave.

• Financial compensation toward private medical insurance.

• Reimbursement for co-working spaces and gym or sports activities.

• Dedicated professional development and education budget.

• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.

• Strong focus on continuous learning, career development, and technical growth.

• Opportunity to receive a reward for innovative ideas that have the potential to be patented.

• Collaborative, remote-first working culture that encourages ownership, knowledge sharing, and mutual support.