Implementation & Value Engineer, Manufacturing

Cerrion; Zürich; Vor Ort; CHF 100.000 - 150.000; Vollzeit

Zusammenfassung

Cerrion in Zurich seeks an experienced Customer Success professional to guide industrial customers through onboarding, value realization and expansion using Cerrion’s AI platform. You’ll partner with founders, sales and product leaders to monitor metrics and drive adoption across factories.

The role emphasizes data-driven problem solving, strategic account management, and regular site visits to ensure customer success and growth in a fast-scaling environment.

Qualifikationen

• 2–4 years in strategy/management consulting, customer success or account management.
• Industrial manufacturing domain understanding; 1–2 years with industrial customers a strong plus.
• Data fluency: comfortable building dashboards and tracking adoption and value metrics.
• Strong customer discovery, relationship building and executive engagement across departments.
• Cross-functional collaboration with Sales, Product and Engineering.
• Excellent written and verbal communication; meticulous follow-through.
• Fluent in English and German; willing to travel regularly.

Aufgaben

• Onboarding & adoption: Own seamless onboarding and technical implementation for new customers; design success plans.
• Value engineering, delivery and proof: Define and monitor KPIs and build business cases that show value.
• Relationship management: Develop trusted partnerships with plant managers and operations/IT teams.
• Cross-functional collaboration: Coordinate with Sales, Product and Engineering for feedback and improvements.
• Site visits & training: Visit factories to conduct trainings and strengthen relationships.
• Expansion identification: Spot new use cases and multi-site opportunities for expansion.
• Process & playbooks: Refine CS playbooks, health scoring and reporting cadences.

Kenntnisse

Data fluency

Relationship building

Cross-functional mindset

Organisational & communication skills

Languages (English & German)

Willing to travel

Jobbeschreibung

About Cerrion

At Cerrion, we’re building the future of AI-enabled manufacturing. Headquartered in Zurich with more than $25M in funding from Creandum, Y Combinator and top Silicon Valley investors, we’re building the industrial AI platform to deploy AI Agents that can see what’s happening on the production floor, automatically spot problems, and instantly intervene to keep lines running smoothly, at scale. Our technology is live in factories across 18+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%. We’ve reached an exciting inflection point and we’re accelerating fast.

Your Mission

We’re looking for an A+ player to join our Customer Success Team in Zurich. Your goal is to ensure our industrial customers achieve sustained improvements in efficiency, quality and process reliability with Cerrion’s platform, from value engineer, to onboarding through proof-of-value, expansion and beyond. You’ll be part of an elite team, working closely with our founders, sales and product leaders to guide customers through implementation, monitor key metrics, and identify expansion opportunities. If you thrive on data‑driven problem solving, and want to help industrial leaders adopt cutting‑edge AI at scale, this role is for you.

Responsibilities

• Onboarding & adoption: Own seamless onboarding and technical implementation for new customers; design success plans tailored to each factory’s goals and drive fast time‑to‑value.
• Value engineering, delivery and proof: Define and monitor key deployment KPIs (e.g., downtime reduction, line throughput, defect rate) and create business cases that tell a clear value story. Intervene proactively if metrics don’t trend in the right direction.
• Relationship management: Develop trusted partnerships with plant managers, operations leaders and IT teams; act as their advocate inside Cerrion.
• Cross‑functional collaboration: Work hand‑in‑hand with Sales on handoffs and pipeline visibility; with Product and Engineering to translate customer feedback into product improvements; and with Customer Success peers to refine processes.
• Site visits & training: Regularly visit factories to conduct trainings, deepen relationships and ensure adoption and satisfaction across departments.
• Expansion identification: Spot new use cases and multi‑site opportunities based on metrics and customer feedback. Feed these to the Sales team for commercial follow‑up.
• Process & playbooks: Refine and scale existing CS playbooks, health‑scoring models and reporting cadences; contribute to our knowledge base and documentation, including developing templates and user guides to accelerate time‑to‑value for our clients.

Desired Skills & Experience

• Experience: 2–4 years in strategy/management consulting, customer success or account management, ideally within a startup or scale‑up environment.
• Industrial domain understanding: Enthusiasm for manufacturing and the ability to understand shop‑floor workflows, operations challenges and KPIs. At least 1–2 years working with industrial or manufacturing customers would be a strong plus.
• Data fluency: Comfortable building and interpreting dashboards, tracking adoption and value metrics, and adjusting approaches based on data.
• Customer discovery & relationship building: Strong skills in listening to customers, diagnosing pain points and nurturing executive and day‑to‑day user relationships across multiple departments.
• Cross‑functional mindset: Proven success collaborating with Sales, Product and Engineering teams; can translate feedback into clear requirements.
• Organisational & communication skills: Meticulous follow‑through, clear written and verbal communication, and the ability to present value to diverse stakeholders.
• Languages: Fluent in English and German.
• Travel: Willing to travel regularly to customer sites.

Why Cerrion

• Impact: Help shape the customer success function in a company transforming manufacturing with AI and scaling to become the global industrial AI leader.
• Growth: Join a motivated, cross‑functional team with a “best idea wins” culture and a clear path to growth both personally and professionally.
• Compensation: Competitive salary, meaningful equity package and comprehensive benefits.
• Work environment: Flat hierarchies, minimal bureaucracy, and a cool modern office in central Zurich.
• Culture: Work alongside AI PhDs, ex‑Googlers and serial entrepreneurs from around the world, with regular team events.

If you’re passionate about AI, driven by customer impact and ready to help factories become autonomous and efficient, we’d love to meet you.

Cerrion is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics.