Implementation Manager

Menlo Ventures; Zürich; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive salary and equity

Fertility healthcare and family-forming benefits

Four months of fully paid parental leave

Home office stipend

Mental health benefits + wellness stipend

Learning and development reimbursement

25 vacation days + public holidays

Company-wide holiday shutdowns

Sabbaticals for long-term employees

Remote perks including travel to hubs

Commuter benefits (Zurich Only)

In-office perks (Zurich Only)

Zusammenfassung

A leading biotechnology software company in Zurich seeks an experienced Implementation Manager to lead customer rollouts of its R&D platform. The ideal candidate will have an MS or Ph.D. in a scientific field and a minimum of 2 years experience in a lab or R&D. This role requires strong project management and communication skills to interact with customers and guide implementations. The position offers a hybrid work model with a focus on in-office collaboration three days a week.

Qualifikationen

• At least 2 years of experience in a lab or R&D setting.
• Experience with software implementation in a SaaS environment is preferred.
• Ability to travel up to 25% based on customer and project needs.
• Strong communication skills with diverse stakeholders.
• Self-starter able to thrive in a startup environment.
• Curious, creative, tenacious, collaborative mindset.
• Willingness to travel up to 25% as needed.
• Experience with Benchling is a plus.

Aufgaben

• Manage rollouts for new Benchling customers and expansion projects.
• Build and execute detailed project plans for high-quality deployments.
• Act as a trusted advisor for customers during the implementation.
• Understand customers' scientific workflows and map to Benchling solutions.
• Lead workshops, data modeling, configuration, testing, training, and onboarding.
• Advise customers on Benchling best practices and product changes.
• Identify opportunities for account expansion post go-live.

Kenntnisse

Project management skills

Strong communication skills

Ability to understand scientific concepts

Self-starter

Curiosity and creativity

Travel readiness

Ausbildung

MS or Ph.D. in relevant scientific field

Tools

Benchling platform

Jobbeschreibung

Location

Zurich, Switzerland

Employment Type

Full time

Location Type

Hybrid

Department

Customer Experience

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.

ROLE OVERVIEW

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.

To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.

RESPONSIBILITIES

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers’ scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Identify and work with sales on opportunities for account expansion post go-live.

QUALIFICATIONS

• MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
• At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
• Software Implementation experience, preferably with a SaaS software company.
• Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
• Ability to travel up to 25% based on customer and project needs.
• Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

COMPANY BENEFITS - EMEA

Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.

Total Compensation includes the following:

• Competitive salary and equity
• Fertility healthcare and family-forming benefits
• Four months of fully paid parental leave
• Home office stipend
• Mental health benefits + wellness stipend
• Learning and development reimbursement
• 25 days vacation days + public holidays
• Company-wide Summer & Winter holiday shutdown
• Sabbaticals for 5-year and 10-year anniversaries
• Remote perks including travel to hubs
• In-office perks (Zurich Only - In Office)
• Commuter benefits (Zurich Only - In Office)

#LI-Hybrid
#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.