Implementation Lead - Customer Engagement Transformation

Manpower Switzerland; Basel; Hybrid; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Manpower Switzerland is seeking an experienced Implementation Lead to oversee deployment of a next-generation customer engagement platform across designated markets. The role acts as the main liaison between local leadership and the global transformation program, combining implementation management, stakeholder engagement, readiness oversight, and change adoption.

You will coordinate activities from preparation to post-deployment stabilization, work with business and technology teams, travel

Qualifikationen

• Bachelor's or Master's degree in Business Administration, IT, Life Sciences, or related field.
• Willingness to travel regularly to affiliate locations, especially during critical phases.
• 5–7+ years delivering technology deployment or transformation initiatives in complex organizations.
• Minimum 3 years leading cross-functional and geographically distributed teams within a matrix environment.
• Demonstrated experience supporting CRM implementations, marketing automation platforms, or analytics transformations; Veeva is desirable.
• Fluency in English; business proficiency in French and/or Spanish.

Aufgaben

• Take ownership of implementation readiness and deployment activities across assigned affiliates.
• Ensure all deployment milestones are delivered according to agreed timelines, from preparation stages through stabilization and transition to business-as-usual operations.
• Lead local implementation teams and coordinate activities across business and technology workstreams.
• Monitor delivery progress and drive resolution of issues that may impact implementation success.

Kenntnisse

Project leadership

Stakeholder management

Cross-functional teamwork

Change management

Ausbildung

Bachelor's or Master's degree in Business Administration/IT/Life Sciences

Tools

Veeva solutions

Jobbeschreibung

A leading global pharmaceutical organization is entering the next phase of its customer engagement transformation journey. Building on several years of progress across people, processes, and technology, the organization is launching an enterprise-wide initiative focused on enhancing customer-centric capabilities, streamlining ways of working, and leveraging advanced digital platforms to drive stronger business outcomes and improved experiences for healthcare stakeholders.

As part of this transformation, an experienced Implementation Lead is required to oversee the successful deployment of a next-generation customer engagement platform within designated markets or business units.

Role Overview

The Implementation Lead will act as the primary representative of the program within assigned affiliates, serving as the key liaison between local leadership and the global transformation organization. The role combines implementation management, stakeholder engagement, readiness oversight, and change adoption responsibilities to ensure a successful rollout and long-term adoption of the solution.

Working closely with business and technology teams, the successful candidate will coordinate implementation activities from initial preparation through post-deployment stabilization, ensuring local requirements are understood while maintaining alignment with enterprise standards.

Key Responsibilities

• Take ownership of implementation readiness and deployment activities across assigned affiliates.
• Ensure all deployment milestones are delivered according to agreed timelines, from preparation stages through stabilization and transition to business-as-usual operations.
• Lead local implementation teams and coordinate activities across business and technology workstreams.
• Monitor delivery progress and drive resolution of issues that may impact implementation success.

Stakeholder Engagement

• Operate as a trusted advisor and main point of contact for affiliate leadership.
• Provide regular updates, recommendations, and strategic guidance to senior stakeholders and program sponsors.
• Represent local perspectives, challenges, and priorities within the broader global program framework.
• Foster strong relationships across market, regional, and central program teams.

Risk & Readiness Management

• Drive comprehensive readiness planning covering people, process, and technology dimensions.
• Identify implementation risks and dependencies, establishing mitigation and contingency plans where required.
• Support cutover planning and business continuity activities to minimize operational disruption during deployment.
• Ensure all local readiness requirements are fulfilled prior to go-live.

Change & Adoption

• Partner with change management, learning, and communications teams to drive engagement and user adoption.
• Support execution of training and communication activities within local markets.
• Promote harmonized processes and future-state workflows to ensure successful transition.
• Encourage adoption of standardized solutions while addressing local business needs.
• Guide and coordinate a cross-functional implementation squad consisting of business and technical resources.
• Foster collaboration, accountability, and problem-solving within distributed teams.
• Ensure alignment with program governance, methodologies, and implementation standards across all affiliates.

Candidate Profile

The ideal candidate is an execution-focused implementation professional who combines strong project leadership skills with the ability to navigate complex stakeholder environments. This role requires a pragmatic problem-solver who is comfortable operating in fast-moving transformation programs and driving results through influence rather than direct authority.

Required Qualifications & Experience

• Bachelor's or Master's degree in Business Administration, Information Technology, Life Sciences, or a related discipline.
• Ability and willingness to travel regularly to affiliate locations, particularly during critical implementation phases.
• At least 5-7 years of experience delivering technology deployment or transformation initiatives in complex organizations.
• Minimum 3 years of experience leading cross-functional and geographically distributed teams within a matrix environment.
• Demonstrated experience supporting CRM implementations, marketing automation platforms, master data initiatives, or analytics ecosystem transformations.
• Experience with Veeva solutions is highly desirable.
• Strong understanding of pharmaceutical or biotechnology business operations, particularly at affiliate or local market level.
• Proven track record of solving implementation challenges in dynamic environments through a hands-on and results-oriented approach.
• Strong communication and stakeholder management capabilities, including interaction with senior leadership.
• Experience supporting organizational change, training, and end-user adoption initiatives.
• Openness to agile, collaborative ways of working and modern transformation principles.
• Fluency in English is required.
• Business proficiency in French and/or Spanish is essential.
• Start Date: October 2026
• Latest Start: November 2026
• Contract Duration: Approximately 15-18 months
• Location: Basel, France, Spain, or UK
• Travel Requirement: Regular travel expected (primarily Basel, France, and Spain)
• Team Environment: Cross-functional implementation team of approximately 10-20 members, predominantly business analysts
• Work Arrangement: Hybrid model with preference for office presence in Basel