HR Service & Process Optimization Specialist

Swisslinx; Basel; Hybrid; CHF 100.000 - 140.000; Vollzeit

Zusammenfassung

Swisslinx in Basel is seeking an experienced HR professional to manage and continuously improve operational HR services and processes across the employee lifecycle. You will analyse, design and document HR workflows and service models, while collaborating with HR stakeholders to translate business needs into efficient HR solutions.

You will support HR systems and digital services, including self-service options, and contribute to HR platform administration, ideally ServiceNow HRSD.

Qualifikationen

• Strong written and spoken English.
• Excellent interpersonal and communication skills.
• Ability to translate business needs into HR solutions.
• Experience with HR digital platforms and process improvements.
• Experience coordinating HR processes in an international environment.

Aufgaben

• Manage and continuously improve operational HR services and processes across the employee lifecycle.
• Analyse existing HR processes, identify inefficiencies and implement sustainable process improvements.
• Support the design, standardisation and documentation of HR workflows, procedures and service models.
• Work closely with HR stakeholders to gather requirements and translate business needs into efficient HR solutions.
• Support and enhance HR systems and digital HR services, including employee and manager self-service solutions.
• Contribute to the administration, configuration and optimisation of HR service management platforms, ideally ServiceNow HRSD.
• Ensure a high level of HR data quality and integrity, investigate inconsistencies and support root-cause analysis.
• Coordinate with HR, IT and other internal stakeholders on system enhancements, integrations and process changes.
• Support workshops, testing activities, documentation and the successful implementation of new HR processes and solutions.
• Contribute to a professional, service-oriented and continuously improving HR operating environment.

Kenntnisse

English

Interpersonal skills

Communication

Integrity

Stakeholder management

Tools

ServiceNow HRSD

Jobbeschreibung

Swisslinx in Basel is seeking an experienced HR professional to manage and continuously improve operational HR services and processes across the employee lifecycle. You will analyse, design and document HR workflows and service models, while collaborating with HR stakeholders to translate business needs into efficient HR solutions.

You will support HR systems and digital services, including self-service options, and contribute to HR platform administration, ideally ServiceNow HRSD.