Head of Operations – Multi-Branch Restaurants

Lever, Inc.; Schweiz; Vor Ort; EUR 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid Time Off

Work-from-anywhere option

Zusammenfassung

Lever, Inc. is seeking a hands-on Head of Operations to lead a growing multi-branch restaurant business. You will report to the CEO and manage Area and Branch Managers, focusing on execution, profitability, and scalable systems.

You will drive dashboards, data-driven decisions, and AI-enabled processes, building repeatable operating plans, budgets, and performance dashboards for rapid growth.

Qualifikationen

• 7+ years in operations or business management leading multiple locations (Area Manager/Head of Ops).
• Proven ability to manage managers and improve performance.
• Strong P&L, budgeting, margins, and unit economics knowledge.
• Data-driven with dashboards and digital tools.
• Excellent executive communication and stakeholder management.

Aufgaben

• Lead and improve performance across multiple restaurant branches via Area/Branch Managers.
• Establish clear roles, standards, decision rights, audits, and routines.
• Improve visibility into service, staffing, margins, and unit economics; hold managers accountable.
• Coach managers to own their areas and reduce escalations to senior leadership.
• Own the online customer journey from discovery to delivery and retention.
• Develop pricing, promotions, and budgets to grow sales while protecting margins.
• Identify opportunities to reduce leakage, waste, and bottlenecks; streamline processes.
• Turn opportunities into practical operating plans, pilots, and new service lines.
• Build relationships with merchants, partners, and service providers for scalable offerings.
• Support hiring and development as the business expands.
• Use AI tools, dashboards, automation to improve planning and reporting.

Kenntnisse

Area Manager Experience

P&L management

Data-driven

Stakeholder mgmt

Leadership

AI/Automation

Tools

Excel

Google Sheets

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Operations – Multi-Branch Restaurants based in Switzerland.

This is a hands-on operational leadership role overseeing performance across a growing multi-location food-service business. You will work directly with the CEO and lead managers across branches, focusing on execution, accountability, profitability, and scalable systems. The role combines multi-site restaurant operations with sales growth, business development, and the creation of new service opportunities. You will bring greater visibility to branch performance through dashboards, structured management routines, data, AI, and automation. Success will depend on turning operational problems into clear plans, accountable ownership, measurable outcomes, and repeatable processes. With delegated COO-level responsibility, the position offers significant autonomy and a path toward broader executive leadership as the business grows.

Accountabilities

• Lead and improve performance across multiple restaurant branches through Area Managers, Branch Managers, and shift leaders.
• Establish clear roles, operating standards, decision rights, escalation paths, audits, and daily and weekly management routines.
• Improve visibility into service, delivery, staffing, branch performance, revenue, costs, margins, and unit economics while holding managers accountable for results.
• Coach managers to take full ownership of their areas, strengthen leadership capabilities, and reduce unnecessary escalation to senior leadership.
• Own the online customer journey, including discovery, ordering, delivery, issue resolution, repeat purchasing, conversion, average order value, and customer retention.
• Develop pricing, promotions, bundles, and offers that support sales growth while protecting margins, and prepare budgets, forecasts, and performance plans.
• Identify opportunities to improve profitability by reducing leakage, waste, operational bottlenecks, and inefficient processes.
• Turn business opportunities into practical operating plans, pilots, service lines, partnerships, and institutional accounts.
• Build relationships with merchants, delivery and courier partners, and service providers, while identifying internal solutions that can become repeatable and scalable services.
• Support hiring, onboarding, and development as the business expands.
• Use AI tools, dashboards, automation, and digital workflows to improve analysis, planning, reporting, documentation, and management processes.
• Translate business problems into clear requirements and acceptance criteria for technology teams, and validate whether new systems deliver the intended results.
• Establish a strong first-90-day operating foundation by stabilizing urgent issues, launching dashboards and workflows, defining priority pilots, and presenting a roadmap for future growth.

Requirements

• 7+ years of experience in operations or business management, with proven experience leading multiple restaurant or food-service locations, such as in an Area Manager, Operations Manager, Head of Operations, or multi-unit General Manager role.
• Demonstrated experience managing managers, establishing accountability, and improving operational performance.
• Proven track record of improving processes, service quality, and profitability.
• Strong understanding of P&L management, budgeting, food and labor costs, margins, and unit economics.
• Comfortable working with data, dashboards, Excel or Google Sheets, and digital business tools.
• Strong executive-level communication and stakeholder management skills.
• High ownership, strong execution focus, and willingness to get hands-on when operational challenges require it.
• Experience launching, scaling, or turning around a branch, brand, service, or business unit is a strong advantage.
• Experience growing delivery operations or online sales through platforms such as GrabFood, foodpanda, websites, or mobile applications is beneficial.
• Business development, partnerships, or sales experience is advantageous.
• Practical experience with AI, automation, digital transformation, consulting, implementation, or operational turnaround is a plus.
• Comfortable working with ambiguity, investigating root causes, separating facts from assumptions, and developing practical solutions without waiting for perfect instructions.
• A strong ability to build capable managers and scalable systems rather than becoming the central point of dependency for every operational issue.

Benefits

• HMO / health insurance.
• Paid Time Off (PTO).
• Additional leave.
• Work-from-anywhere / work-from-home arrangement.
• Performance-based pay raises.
• Opportunity to work directly with executive leadership and take on delegated COO-level responsibilities.
• Potential growth toward a COO-level position as the business and scope expand.
• Opportunity to work with AI, dashboards, automation, and technology-enabled operating systems.
• Exposure to multi-location operations, business development, partnerships, and new service creation.