Global BPO Performance Excellence Leader

8525-Cilag GmbH International Legal Entity

Zug

On-site

CHF 180,000 - 240,000

Full time

9 days ago

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Job summary

Johnson & Johnson is recruiting for a Global BPO Performance Excellence Leader. This role defines and governs global operational standards across the MedTech Deliver network, driving continuous improvement, benchmarking, and cost-to-deliver intelligence.

The leader will own process governance, ensure alignment to customer outcomes, and lead a high-performing global team with a focus on safety and quality in a regulated environment.

Qualifications

12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management.
Proven track record deploying operational standards across global logistics networks.
Experience in Medical Device, Pharmaceutical, or regulated industries preferred.

Responsibilities

Define and deploy global operational standards across all distribution center sites.
Establish and govern DC archetypes, including performance expectations and operating models.
Monitor adherence and drive standardization across regions.
Own global standards and governance across key areas, including site master planning, continuous improvement, and cost-to-deliver intelligence.

Skills

Operational standards

Global governance

Benchmarking

Cost-to-Deliver

Lean Six Sigma

Leadership

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Supply Chain Planning Job Sub Function: Multi-Family Supply Chain Planning Job Category: People Leader All Job Posting Locations: California (Any City), Florida (Any City), Guaynabo, Puerto Rico, United States of America, New Jersey (Any City), Pennsylvania (Any City), Texas (Any City), Zug, Switzerland

Job Description: Johnson & Johnson is recruiting for a Global BPO Performance Excellence Leader . This role can be located at a Johnson & Johnson site within the United States (NJ, PA, CA, FL, TX, or Guaynabo, Puerto Rico), or internationally in Zug, Switzerland, or São Paulo, Brazil. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ (https://www.jnj.com/).

ABOUT MEDTECH Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Job Summary

The Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the J&J MedTech Deliver network. This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both J&J-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence.

Key Responsibilities

Operational Standards & Network Consistency

Define and deploy global operational standards across all distribution center sites
Ensure consistency across J&J-owned and 3PL-operated facilities
Establish and govern DC archetypes, including performance expectations and operating models
Monitor adherence and drive standardization across regions

Operational Excellence Focus Areas

Own global standards and governance across key areas, including
Site master planning
Continuous improvement (Lean, JJOS, Visual Management)
Health, Safety, Quality, and EHS
Performance management, SLAs, and site scorecards
Packaging optimization, waste reduction, and operational efficiency
Benchmarking & Intelligence
Lead internal and external benchmarking to generate industry and competitive insights
Develop and deploy Cost-to-Deliver/Serve models and strategies
Provide data-driven insights to optimize performance and inform strategic decisions

Continuous Improvement & Capability Building

Define and deploy methodologies for continuous improvement across the network
Establish and lead global communities of practice
Promote a culture of innovation, operational excellence, and best-practice sharing

Global BPO Leadership

Act as Global Business Process Owner for Deliver Performance Excellence
Own process governance, standardization, and harmonization globally
Approve global standards and manage deviations or localizations
Ensure alignment to customer-centric outcomes and measurable business value
Support ongoing operational excellence and transformation initiatives

Leadership & Talent Development

Build and lead a high-performing global team
Drive leadership capability, succession planning, and talent development
Champion diversity, inclusion and employee wellbeing
Foster a high-performance culture aligned to J&J Credo values

Compliance & Governance

Ensure compliance with company policies, regulatory standards, and HSE requirements
Elevate risks, issues, and improvement opportunities to senior leadership

Qualifications

Experience

12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management
Proven track record deploying operational standards across global logistics networks
Strong experience in:

Benchmarking and performance analytics
Cost-to-Serve/Deliver modeling
Continuous improvement methodologies (Lean, Six Sigma)
Experience in Medical Device, Pharmaceutical, or regulated industries preferred

Education

Bachelor’s degree required
Master’s degree (Supply Chain, Engineering, Business, or related field) preferred

Skills & Competencies

Deep expertise in distribution center operations and operational excellence frameworks
Strong analytical capabilities (benchmarking, process mapping, data mining)
Experience developing and enforcing global operational standards
Knowledge of EHS, quality, and regulatory requirements in logistics environments
Strong stakeholder management and influencing skills in a global matrix
Change leadership mindset with ability to drive continuous improvement culture
Excellent communication and executive presentation skills

Location & Travel

Location: Flexible / Global Travel: ~25% (domestic and international)

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Under 18 Years Age

“If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.”

Required Skills: Preferred Skills