German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

Mercier Consultancy Group; Schweiz; Vor Ort; CHF 16.000 - 22.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Signing Bonus

Zusammenfassung

Mercier Consultancy Group is seeking a German Speaking Travel Support Advisor to join our Sofia, Bulgaria office. You will handle bookings, cancellations, and modifications, providing expert guidance to travelers and resolving issues with empathy.

You’ll work with global partners, keep accurate records, and help meet KPIs. German fluency and an EU passport are required for the relocation. We offer full relocation, paid training, health insurance, and a monthly salary with a signing bonus.

Qualifikationen

• Native or fluent German (spoken and written).
• Experience in travel, tourism, or customer service is a plus.
• Ability to work in an on-site office in Sofia, Bulgaria.
• Comfortable using travel reservation platforms and multi-channel communication tools.

Aufgaben

• Handle end-to-end customer inquiries on bookings, cancellations, and changes.
• Offer expert guidance for complex itineraries.
• Resolve travel issues with empathy and efficiency.
• Maintain accurate records in travel management systems.
• Collaborate with global partners to serve German-speaking clients.
• Strive to meet KPIs for service quality and response times.
• Keep up-to-date with travel regulations and company policies.

Kenntnisse

German language

Customer service

Tools

Travel reservation platforms

Jobbeschreibung

German Speaking Travel Support AdvisorAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class career opportunities. We specialize in placing professionals in high-impact roles, helping candidates excel in the global job market while ensuring seamless transitions for international placements.

Job Overview

We are currently seeking a motivated professional for a German Speaking Travel Support Advisor position in Bulgaria. This role is perfect for someone passionate about the travel industry who wants to provide exceptional customer experiences while living in a vibrant, international hub, with the support of our full relocation package for all successful applicants.

Key Responsibilities

• Manage end-to-end customer inquiries regarding travel bookings, cancellations, and modifications.

• Provide expert consultation and support for travelers navigating complex flight or accommodation itineraries.

• Resolve travel-related issues with empathy, efficiency, and a solution-oriented mindset.

• Maintain accurate records of customer interactions within our industry-leading travel management systems.

• Collaborate with global travel partners to ensure high-quality service delivery for our German-speaking clientele.

• Contribute to team success by meeting and exceeding KPIs related to service quality and response times.

• Stay updated on international travel regulations and company policies to provide accurate, real-time advice.

• Native or fluent German (spoken and written).

• Valid EU passport (mandatory for this vacancy).

• Previous experience in the travel, tourism, or customer service sector is considered a significant advantage.

• Exceptional communication skills and a passion for helping others in the travel industry.

• Ability to work effectively in an on-site office environment in Sofia, Bulgaria.

• Comfortable working with digital travel reservation platforms and multi-channel communication tools.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training to ensure your success in the German Speaking Travel Support Advisor position in Bulgaria.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel) included for international candidates.

• Monthly Performance Bonus.

• €1,500 Signing Bonus (one-time) for all new hires.

• Opportunities for growth within one of the most sought-after German-speaking jobs in Europe.
  Life in Bulgaria

Bulgaria offers a unique blend of rich history, modern city living, and breathtaking nature. As a professional pursuing jobs in Bulgaria, you will enjoy a high quality of life with a significantly lower cost of living compared to Western Europe. The weather is delightful, with sunny summers and snowy winters, making Bulgaria a wonderful destination to expand your career while exploring new landscapes.

Sofia, the capital, is a bustling international center that is perfect for those seeking German-speaking jobs in a vibrant setting. From world-class dining and a booming café culture to affordable, high-quality housing, your relocation to Bulgaria will be both professionally rewarding and personally enriching. We look forward to helping you start your new journey in beautiful Bulgaria.