Front Office Agent (M/F/D)

Mandarin Oriental Hotel Group Limited; Zürich; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

MOstay benefits

Wellness and benefits program

Training & development opportunities

Swiss deluxe rates

Zusammenfassung

Mandarin Oriental Savoy, Zurich is seeking a Front Office Agent to join the Front Office Team. The successful candidate will deliver courteous front desk service following Legendary Quality Experiences and maintain a guest-centric approach in a luxury setting.

The role requires vocational training in hotel operations, front office experience, and fluency in German and English. Weekend/holiday shifts are expected; PMS knowledge is essential for efficient operations.

Qualifikationen

• Successfully completed vocational training in the hotel industry and front office experience in upscale hospitality.
• Strong communication skills in German and English; able to handle guest feedback with professionalism.
• Proven ability to work well in a team and manage time effectively while delivering high guest satisfaction.

Aufgaben

• Delivering exceptional arrival and departure experiences.
• Supporting billing and invoicing with accuracy and efficiency.
• Building genuine connections with guests and ensuring care throughout their stay.
• Ensuring strict adherence to health and safety regulations.
• Managing administrative and operational tasks while upholding service standards.
• Proactively identifying opportunities for up-selling and cross-selling hotel facilities.

Kenntnisse

German language skills

English language skills

Team player

Organizational skills

Time management

Customer service

Ausbildung

Vocational training in hotel industry

Tools

PMS (Property Management System)

Jobbeschreibung

We are looking for a Front Office Agent to join our Front Office Team at Mandarin Oriental Savoy, Zurich.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Front Office Department, the Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. It is the mission and intent of this position that the incumbent will always keep the guest’s perspective in mind and carry out the mission of the Rooms Division. The Front Office Agent reports to the Assistant Front Office Manager and Front Office Manager.

As Front Office Agent, you will beresponsiblefor the following tasks:

• Delivering exceptional arrival and departure experiences

• Supporting the billing and invoicing process with accuracy and efficiency

• Building genuine personal connections with guests and ensuring continuous care, comfort, and warmth throughout their stay

• Ensuring strict adherence to all health and safety regulations

• Managing a variety of administrative and operational tasks while maintaining a thorough understanding of our Mission Statement, Pillars, and service standards

• Proactively identifying opportunities for up-selling and cross-selling, encouraging guests to enjoy the full range of hotel facilities

As Front Office Agent, weexpectfrom you:

• Successfully completed vocational training in the hotel industry, with front office experience in upscale hospitality

• Strong team player with excellent organizational and time management skills

• Proficient in computer systems with solid knowledge of Property Management Systems (PMS)

• Excellent written and verbal communication skills - approachable and professional in handling both guest complaints and positive feedback

• Flexibility and resilience - your position will include weekend and holiday shifts

• Excellent manners, approachable and well-groomed appearance, as well as a positive charisma

• Excellent knowledge of German and English. Other foreign languages are an advantage

• Successful applicants must have the right to work in Switzerland

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Swiss Deluxe Rates.

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