Front Desk Manager (10-30%)

Velocity Switzerland; Zürich; Vor Ort; CHF 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Unlimited Classes

Zusammenfassung

Velocity, Switzerland's first boutique fitness studio, is seeking a Front Desk Manager to run operations at one studio and foster the ride culture within the team and community. You will lead customer service, front desk operations, class setup, and team motivation while ensuring excellent guest experiences.

You do not need prior fitness industry experience, but a passion for fitness and hospitality is essential.

Qualifikationen

• Passion for Fitness and hospitality, customer-facing focus.
• Excellent customer service and communication skills.
• Organized self-starter with multi-tasking ability.
• Willingness to perform hands-on tasks (tidying, cleaning bikes).
• Fluent in English and German; Swiss work permit or residence.

Aufgaben

• Lead and coordinate the studio’s Customer Service.
• Manage Front Desk; warmly welcome customers and assist with check-in and supplies.
• Prepare studio for classes (lights, music, Veloboard, booking system).
• Create and maintain a motivated, personable team.
• Oversee retail operations and address day-to-day issues.
• Perform light manual tasks and uphold cleanliness.

Kenntnisse

Fitness passion

Customer service

Attention to detail

Phone and email etiquette

Multi-tasking

Flexible hours

English & German fluency

Team leadership

Self motivated

Jobbeschreibung

Velocity, Switzerland's first boutique fitness studio, is looking for passionate hard working team members in our Enge, West and Zug studios.

Velocity is a growing chain of innovative cycling and power studios challenging the status quo of indoor cycling. Each class is a full-body workout designed to reboot and strengthen both your body and mind. Velocity combines an intense cardiovascular sweat and full body toning reinforced by the authority of music.

At Velocity we pride ourselves on bringing people together through sweat, community and rhythm. We ride to get lost in the music and the movement. We ride to get stronger, we ride to get better, and we ride to find our best selves.

As Velocity’s FRONT DESK MANAGER, you are accountable for all aspects of running Velocity in one studio location. You manage and lead the overall operations of the business. You are accountable for fostering the ride culture both in-studio and out in the community with sales, marketing and events.

You do not need previous experience in the fitness industry. But a passion for fitness and hospitality is essential. You will lead and inspire to transform the way our clients feel.

Tasks

RESPONSIBILITIES

Lead and co-ordinate the studio’s Customer Service

• Manage Front Desk (Give a warm welcome to all customers, Check Customers in, provide towels & shoes, etc.)
• Help new customers get set-up
• Set-up Studio for class, including turning on lights & music, setting up Veloboard technology and setting up front of house booking system
• Create and maintain a motivated and highly personable team
• Supervise the Studio’s retail operations
• Pro-actively solve day to day Studio management issues
• Happy to do manual work like washing towels and cleaning bikes and floors

Requirements

Zest for life. Energetic, Upbeat and Engaging

• Passion for Fitness
• Relentless focus on attention to detail
• Commitment to exceptional customer service
• Friendly and professional phone and email etiquette
• Highly organized self starter with well developed multi-tasking skills
• Ability to work flexible hours
• Fluent English and German are a must
• Valid Swiss Work Permit or Residence
• The opportunity to learn and develop in a growing business
• Personal and Professional development and training
• Unlimited Classes

If you can balance running a successful business with an exciting team and delivering excellent customer service then we look forward to hearing from you!