Flow Cytometry Field Service Engineer - German-Speaking

BD Mexico; Allschwil; Vor Ort; CHF 84.000 - 128.000; Vollzeit

Benefits dieser Stelle

Anniversary bonus

Stock program (GSIP) after 6 months

Group accident insurance

International health insurance

Childcare allowance

Training and development opportunities

Employee Assistance Program (EAP)

Mobile workplace with Apple devices

Premium company car will be provided

Office and garage allowance

Zusammenfassung

Waters is seeking a field service engineer in German-speaking Switzerland (Basel/Zürich/Bern) to install, maintain and repair flow cytometers at customer sites. You will diagnose issues independently and coordinate with sales on service contracts, ensuring high customer satisfaction and accurate ERP updates.

Ideal candidates have technical training in medical technology or electrical engineering, plus IT/network know-how, strong organization, and willingness to travel within Central Europe.

Qualifikationen

• Completed technical education or equivalent qualification in medical technology or electrical engineering.
• Initial field service and technical support experience in a high-tech environment (medical technology, electronics).
• Proven experience and strong technical know-how in IT and network technologies.
• Excellent self-organization, strong time management, and ability to prioritize tasks.
• Strong communication skills, analytical thinking, team spirit, and a high level of commitment and personal responsibility.
• Should be based in German speaking Switzerland (Basel, Zürich or Bern).

Aufgaben

• Installation, maintenance, and repair of flow cytometers according to technical documentation.
• Independent diagnosis and resolution of technical issues at customer sites.
• In collaboration with your sales colleagues, you inform customers about our technical service offerings – such as service contracts.
• Ensuring customer satisfaction based on the customer satisfaction score.
• Maintaining data in the internal ERP system.
• Regular participation in training sessions on technical innovations, including abroad.

Kenntnisse

Strong communication

Analytical thinking

Team spirit

Self-organization

Time management

Prioritization

Willingness to travel

Ausbildung

Technical education in medical technology or electrical engineering

Tools

ERP systems

Jobbeschreibung

Waters is seeking a field service engineer in German-speaking Switzerland (Basel/Zürich/Bern) to install, maintain and repair flow cytometers at customer sites. You will diagnose issues independently and coordinate with sales on service contracts, ensuring high customer satisfaction and accurate ERP updates.

Ideal candidates have technical training in medical technology or electrical engineering, plus IT/network know-how, strong organization, and willingness to travel within Central Europe.