Expert Technical Support LTSA

WinGD Ltd.; Winterthur; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

In-house technology training

Professional development opportunities

Dynamic global network

Non-hierarchical, agile structure

Zusammenfassung

WinGD Ltd. in Winterthur, Switzerland, seeks an Expert Technical Support LTSA to empower customers under LTSA for 2-stroke engines. Location Winterthur, workload 100%.

You will provide high-level technical support, analyze root causes, and collaborate with remote monitoring centers to enable quick resolutions and continual improvement. The role demands a B.Sc./M.Sc. in mechanical engineering, strong engine know-how, and excellent English.

Qualifikationen

• B.Sc. or M.Sc. in Mechanical Engineering or equivalent.
• Strong knowledge of 2-stroke marine engines.
• Field service experience or familiarity with WinGD products.
• Experience in troubleshooting and remote investigations.
• Analytical mindset with attention to detail.
• Customer-oriented with ability to deliver high-quality support.
• Excellent communication and collaboration skills.
• Proficiency in Microsoft Office and digital reporting tools.
• Strong English language skills (written and spoken).
• Willingness to learn and develop professionally.

Aufgaben

• Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA.
• Ensure timely handling of customer inquiries, investigations, and troubleshooting.
• Contribute through root cause analysis, technical reporting and continual improvement.
• Support product development activities and coordinate with WIDE Remote Monitoring Centers.
• Provide technical customer support and perform analysis and troubleshooting.
• Reporting and documentation.
• Product improvement and knowledge development.

Kenntnisse

2-stroke engines

Field service experience

Technical troubleshooting

English fluency

Analytical mindset

Customer-oriented

Ausbildung

B.Sc./M.Sc. Mechanical Engineering

Tools

Microsoft Office

Digital reporting tools

Jobbeschreibung

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Expert Technical Support LTSA

Location: Winterthur

Job Startdate: By Agreement

Workload: 100%

Responsabilities

• Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA(Long Term Service Agreement)
• Ensure timely handling of customer inquiries, investigations, and troubleshooting activities
• Contribute through Root Cause Analysis, technical reporting, and continuous improvement
• Support product development activities and cooperate with WIDE Remote Monitoring Centers
• Provide Technical Customer Support and perform Technical Analysis and Troubleshooting
• Reporting and Documentation
• Product Improvement and Knowledge Development

Requirements

• B.Sc. or M.Sc. in Mechanical Engineering or equivalent educational background
• Strong experience and knowledge of 2-stroke marine engines and their operation
• Experience in field service activities or knowledge of WinGD products so as customer support processes are considered an advantage
• Experience in technical troubleshooting, performance analysis, and remote investigations
• Strong analytical mindset with excellent attention to detail and systematic problem-solving skills
• Customer-oriented approach with commitment to delivering high-quality technical support
• Excellent communication and collaboration skills with the ability to work independently
• Good knowledge of Microsoft Office applications and digital reporting tools
• Strong command of English, both written and spoken
• Passion for learning, new technologies, and continuous professional development

Our Offer

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities