E-Health Application Support Specialist (100%)

Jobup; Zürich; Hybrid; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

5 weeks holiday

Home office up to 4 days/week

Learning & development support

Team events

Zusammenfassung

CISTEC in Switzerland is seeking an E-Health Application Support Specialist (100%). You will actively support the daily operations of the support team and handle incoming tickets and calls. Fluent German is required, English/French advantageous.

You will cover service hours 08:00–17:00 and participate in a four-week on-call rotation, contributing to reliable clinical information systems. Your role includes documenting processes and collaborating with project managers and developers to improve

Qualifikationen

• Completed studies in computer science or IT training.
• Experience in application support or first- and second-level support.
• Experience with healthcare or clinical information systems is a plus.
• Reliable and resilient, able to stay organized under pressure.
• Strong communication with customers, project managers, and developers.

Aufgaben

• Active support of the support team in daily operational business.
• Classification, prioritisation, and triage of all incoming support tickets.
• Receiving and processing incoming support calls from our customers.
• Ensuring smooth operations by covering support service hours 08:00–17:00.
• Handling customer inquiries and internal tickets within the scope of first- and second-level support.
• Receiving, analysing, and processing requests from the application managers and providing competent advice within second-level support.
• Monitoring customer systems via monitoring tools and resolving faults.
• Creating, maintaining, and updating operational and system documentation.

Kenntnisse

German language

English language

French language

Customer focus

Team collaboration

Problem solving

Ausbildung

Computer science degree

IT training

Jobbeschreibung

E-Health Application Support Specialist (100%)

Shape the future of healthcare with us.

At CISTEC, we develop and operate KISIM, one of Switzerland's leading clinical information systems. Our product supports medical professionals, nursing staff, and specialists in everyday clinical practice – from regional hospitals to university hospitals, from psychiatry to rehabilitation. What drives us is the conviction that good software relieves people and improves patient care.

Grow with us.

Since our beginnings with two employees, we have developed into a market-leading IT company with 300 dedicated professionals – and we continue to grow. Here, competence, team spirit, and passion come together. If you want to be part of a success story that shapes Swiss healthcare every day, then you are exactly right with us.

Innovative together. For more time with people.

Your tasks

• Active support of the support team in daily operational business.
• Classification, prioritisation, and triage of all incoming support tickets.
• Receiving and processing incoming support calls from our customers.
• Ensuring smooth operations by covering support service hours daily from 08:00 to 17:00.
• Handling customer inquiries and internal tickets within the scope of first- and second-level support.
• Receiving, analysing, and processing requests and concerns from the application managers of our customers as well as competent advice within the scope of second-level support.
• Monitoring customer systems via monitoring tools as well as analysing and resolving faults.
• Creating, maintaining, and updating operational and system documentation.

This position includes participation in on-call duty on a four-week rotation to ensure operational readiness outside regular working hours.

Your profile

• Completed studies in computer science or completed IT training.
• Relevant professional experience in application support or first- and second-level support.
• Ideally experience in healthcare with clinical information systems.
• Reliability & resilience to keep an overview even in demanding situations.
• Enjoy working with customers, project managers, and developers.
• Fluent German skills in spoken and written form; French and English are advantageous.

We offer you

Meaningful work with impact: You work on exciting projects at the interface of AI and healthcare – in an interdisciplinary team that creates real added value.

Innovative environment: Together we develop pioneering solutions that sustainably improve clinical everyday life – with tangible impact for health professionals.

Flexible working: Part-time work, flexible working hours, and home office are a matter of course. After the probation period, you can work remotely up to four days a week.

Learning and innovation culture: We actively promote your further education and support you in attending specialist conferences and trade fairs. Flat hierarchies and an open, agile team environment create space for personal and professional development.

Attractive benefits: Enjoy 5 weeks of holiday per year. Unpaid leave is possible by arrangement.

Shared experiences: We celebrate successes together – at lunch barbecues, on snow days, or at our team and company events.

Diversity and inclusion

CISTEC stands for equal opportunities and diversity. We welcome applications from all people regardless of personal characteristics or backgrounds.