Datacenter Hardware Program Manager Client-Facing

CTC; Wallis; Vor Ort; CHF 120.000 - 170.000; Vollzeit

Zusammenfassung

CTC is seeking a hands-on Datacenter Operations Manager in Switzerland to own client accounts end-to-end, coordinate hardware deployments, and manage multi-workstream projects. You will act as the technical single point of contact, drive ITSM ticketing, and ensure safe, compliant datacenter operations.

The role combines client engagement with hands-on coordination of server hardware, cabling, power and cooling, while overseeing budgets, vendor relations, and a small technical team.

Qualifikationen

• 3+ years of experience in datacenter operations, technical infrastructure, or related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication.

Aufgaben

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Kenntnisse

Client-facing

Server hardware

Structured cabling

Power distribution

Remote hands

ITSM tools

Jira

ServiceNow

Zendesk

Vendor management

Team leadership

Budget ownership

Tools

DCIM tools

Jobbeschreibung

CTC is seeking a hands-on Datacenter Operations Manager in Switzerland to own client accounts end-to-end, coordinate hardware deployments, and manage multi-workstream projects. You will act as the technical single point of contact, drive ITSM ticketing, and ensure safe, compliant datacenter operations.

The role combines client engagement with hands-on coordination of server hardware, cabling, power and cooling, while overseeing budgets, vendor relations, and a small technical team.