Database Service Desk Engineer – Delémont

DBi Services; Delsberg; Remote; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Training and development

Flexible working conditions

Remote working

Job summary

dbi services is seeking a service-desk professional to manage incidents across Oracle, PostgreSQL, and MySQL/MariaDB on Linux and Windows. You will engage customers in French or German and collaborate with teammates for effective resolutions.

The role emphasizes diverse daily challenges, CMDB upkeep, and on-call rotations. Training and career development are core to the company culture.

Qualifications

• Proven experience in database management and administration.
• Oracle certs such as OCA/OCP.
• Fluent in French and/or German; proficient in English (oral and written).
• Open to technological diversity (Oracle, Microsoft, Open Source).
• Ability to analyze a problem in depth and find the root cause.

Responsibilities

• Contact with customers and incident management across multiple RDBMS.
• Handle incidents with Oracle RAC, Oracle DBA, Data Guard, PostgreSQL, MySQL/MariaDB.
• Ticket dispatching and on-call rotations with colleagues.
• Maintenance and administration of a CMDB.

Skills

Database management

Oracle certs

PostgreSQL

MySQL/MariaDB

French language

German language

English language

Education

Higher education diploma in computer science

Tools

Oracle

PostgreSQL

MySQL/MariaDB

Job description

Our Service Desk manages critical environments in several technologies and for many different companies, and you will be called upon to manage incidents such as Oracle tablespace management, backup problems, crashing databases, data synchronization problems, database refreshing, performance problems, and more. Your days will not follow a fixed routine of repetitive tasks; this position is for people who like every day to be different from the last. What's more, at dbi services, every consultant has the opportunity to continually train, deepen their knowledge through training and spend time on internal projects.

What to expect

Your mission within our service desk will be to work with all our customers, both French-speaking and German-speaking. Your responsibilities will include:

• Contact with customers
• Incident management with various RDBMS such as Oracle (Real Application Clusters, Oracle Database Appliance, Data Guard), PostgreSQL and MySQL/MariaDB on Linux and Windows environments using virtualization systems
• Ticket dispatching
• The on-call service, set up with your colleagues
• Maintenance and administration of a CMDB

What you bring with you

If you have a higher education diploma in the field of computer science or a qualification that is considered to be equivalent, we also ask for the following:

• Proven experience in database management and administration
• Oracle certifications such as OCA, OCP or PostgreSQL and MySQL/MariaDB
• You speak fluent French and/or German and are proficient in English (oral and written)
• You are open to technological diversity (Oracle, Microsoft, Open Source)
• You are able to analyze a problem in depth and find the root cause
• You are able to manage stress
• You are able to explain a problem/solution in writing

What we offer

We offer training and continuing development throughout your career at dbi services.

Open-mindedness is pivotal in everything we do, and this is demonstrated through mutual respect and equality in all respects.

In addition to internally organized sports activities, we offer support to finance sports subscriptions.

Flexible working conditions, remote working, part-time and up to 10 days unpaid leave (in addition to 5 weeks' holiday).

Sharing of expertise, mutual support and upskilling are central to our strategy at dbi services.

Company Culture

We always see things from a benevolent and kind point of view.