Customer Service Specialist

Jobtailor; Muttenz; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

Jobtailor in Basel-Landschaft, Switzerland, seeks a customer-focused team member to support product management and dealer operations. You will handle inquiries, assist with admin tasks, and help create and update product entries, including vehicle model information.

You should enjoy interacting with customers, have strong MS Office skills (especially Excel), and communicate clearly in German. Multilingual abilities are a plus. This role offers steady responsibilities within a reliable team.

Qualifikationen

• Completed commercial apprenticeship or equivalent.

Aufgaben

• Handle customer inquiries competently and with a solutions-oriented approach
• Support the team with administrative processes
• Create and modify product entries
• Implement and correct new vehicle models
• Review and approve special requests
• Update general insurance terms and product descriptions
• Coordinate flyer distribution
• Maintain Excel spreadsheets and perform data analyses
• Assume backup/representative responsibilities within the team

Kenntnisse

Excel

Analytical thinking

Independent work

Customer interaction

Strong communication

German language

English/French/Italian advantage

Ausbildung

Commercial apprenticeship

Tools

MS Office

Jobbeschreibung

Responsibilities

• Handle customer inquiries competently and with a solutions-oriented approach
• Support the team with administrative processes
• Create and modify product entries
• Implement and correct new vehicle models
• Review and approve special requests
• Update general insurance terms and product descriptions
• Coordinate flyer distribution
• Maintain Excel spreadsheets and perform data analyses
• Assume backup/representative responsibilities within the team

Requirements

• Completed commercial apprenticeship or equivalent
• Ideally some experience in product or dealer management
• Excellent MS Office skills, especially Excel
• Analytical thinking
• Independent and reliable work approach
• Strong communication skills
• Enjoy interacting with customers
• Very good German, both written and spoken
• Knowledge of additional languages such as English, French or Italian is an advantage