Customer Service Engineer - Refrigeration (m/w/d)

PerkinElmer; Schachen; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

PerkinElmer in Switzerland is seeking a Refrigeration/Cooling Appliances Repair Service Technician to perform maintenance and repair on CTUs and related equipment in a GMP environment. You will handle calibration, diagnostics, and on-site service, ensuring compliance with ISO and USP standards while supporting the CSE team.

The role requires valid refrigerant work authorization, a Swiss Installer-Electrician certificate or equivalent, and fluency in English and German; a driver's license is

Qualifikationen

• Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role.
• Valid authorization to work with refrigerants in industrial applications.
• Swiss Federal Certificate of Capacity as Installer-Electrician or equivalent license.
• GxP environment experience is preferred.
• Fluent in English and German.

Aufgaben

• Provide timely, knowledgeable, and quality repairs of Customers’ appliances.
• Maintain high-quality Customer service and care.
• Look for ways to improve business performance and enhance the Customer experience.
• Communicate benefits of the Value-Added Services Process to the Customer.
• Author maintenance & calibration protocols in line with pertinent standards (ISO, USP).
• Integrate with the Customer Service Engineers on site, performing frontline assistance and qualification of simple devices.

Kenntnisse

Refrigeration repair

Customer service

English proficiency

German proficiency

Driver's license

Ausbildung

Swiss Federal Certificate of Capacity - Installer-Electrician

Tools

Testing & calibration tools

Jobbeschreibung

Will perform all maintenance and repair activities primarily on our Customers’ Controlled Temperature Units (CTU), intended as Freezers (down to -80°C), Refrigerators (-5°C), Incubators, Climatic Chambers, etc.

All activities will be performed in a GxP regulated environment and may require access to EHS regulated areas (e.g. ATEX, work at height, potent compound).

Activity types

• temperature mapping and support to qualification
• maintenance and calibration
• diagnose, test, and repair
• cleaning and decontamination
• Customer’s material handling
• GxP record of performed activities in Customer’s CCMS/SMMS systems in line with ALCOA+ principles

Responsibilities

• Provide timely, knowledgeable, and quality repairs of Customers’ appliances
• Maintain high-quality Customer service and care
• Look for ways to improve business performance and enhance the Customer experience
• Communicate benefits of the Value-Added Services Process to the Customer
• Author maintenance & calibration protocols in line with pertinent standards (ISO, USP, etc.)
• In addition, will integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as: thermometers, heat blocks, analytical balances, refrigerated centrifuges, etc.

Requirements

• Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role
• Valid authorization to work with refrigerants in industrial applications (Swiss VFB-K Art. 1 Abs. 1 Bst. B or equivalent)
• Swiss Federal Certificate of Capacity as an Installer-Electrician or Eligibility for or possession of specific limited installation licenses under Articles 13, 14, or 15 of the Low-Voltage Electrical Installations Ordinance (OIBT/NIV)
• Previous experience in a GxP environment will be considered as preferential
• Business proficiency in English and German. Any other language would be appreciated
• Must possess and maintain a valid driver’s license