Customer Experience (CX) Analyst

EPAM Systems; Schweiz; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

EPAM Systems in Zurich is seeking a Customer Experience Analyst to join our hybrid team. You will collaborate with Product Owners and cross-functional teams to deliver craft-focused experiences.

You will apply visual language, conduct design research, and lead workshops with stakeholders to align on design direction, while tailoring consultancy methods to banking clients and ensuring high visual quality.

Qualifikationen

• Experience in a CX or design analyst role in a consultancy.
• Strong capabilities in applying visual language and foundational design principles.
• Proven experience facilitating workshops with stakeholders and cross-functional teams.
• Solid knowledge of design research methods and practical application.
• Ability to adapt consultancy work to banking or financial services client needs.
• Strong art direction skills with attention to visual quality and consistency.
• Proven ability to manage workshop planning and execution.
• Strong collaboration skills with daily exposure to product and multi-disciplinary teams.
• Clear and confident communication for internal and client-facing interactions.
• Professional fluency in English.

Aufgaben

• Collaborate daily with Product Owners and the team to ensure execution of craft-specific deliverables.
• Apply visual language and foundational design principles consistently across work products.
• Facilitate and lead workshops with stakeholders to align on design and experience direction.
• Conduct design research to uncover customer needs, pain points and improvement opportunities.
• Tailor consultancy and design methods to the needs of the banking client.
• Provide art direction to ensure visual consistency and quality standards.
• Plan, structure and manage workshop content and outcomes.
• Contribute craft-specific expertise to inform wider product and design decisions.

Kenntnisse

CX design

Workshop facilitation

Design research

Stakeholder collaboration

English fluency

Visual language

Jobbeschreibung

We're looking for a Customer Experience Analyst to join our team in Zurich, Switzerland, in a hybrid working mode.

Responsibilities

• Collaborate daily with Product Owners and the team to ensure execution of craft-specific deliverables
• Apply visual language and foundational design principles consistently across work products
• Facilitate and lead workshops with stakeholders to align on design and experience direction
• Conduct design research to uncover customer needs, pain points and improvement opportunities
• Tailor consultancy and design methods to the needs of the banking client
• Provide art direction to ensure visual consistency and quality standards
• Plan, structure and manage workshop content and outcomes
• Contribute craft-specific expertise to inform wider product and design decisions

Requirements

• Experience in a CX or design analyst role within a consultancy context
• Strong capabilities in applying visual language and foundational design principles
• Proven experience facilitating workshops with stakeholders and cross-functional teams
• Solid knowledge of design research methods and practical application
• Ability to adapt consultancy work to specific client needs, ideally in banking or financial services
• Strong art direction skills with attention to visual quality and consistency
• Proven ability to manage workshop planning and execution
• Strong collaboration skills with daily exposure to product and multi-disciplinary teams
• Clear and confident communication skills for internal and client-facing interactions
• Professional fluency in English