Customer Claim Manager (m/f/x)Bulle

Liebherr Group; Bulle; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Home office

Company restaurant

Training opportunities

Many benefits

Zusammenfassung

Liebherr Group in Switzerland seeks a professional to serve as the primary communication partner for our internal and external customers in the diesel engines and hydraulic products field. You will handle complaints, warranty claims, and support documentation of 8D reports across multiple plants.

The role requires commercial or technical education, several years of experience, and fluency in German with strong English and/or French skills.

Qualifikationen

• Requires commercial or technical studies and additional training as technician/engineer.
• Excellent German, very good English and/or French skills.
• Strong MS Office and ERP system familiarity.

Aufgaben

• Act as main communication partner for internal customers at sister plants and external customers in diesel engines and hydraulic products, handling complaints and warranty claims.
• Prepare and document 8D reports for customers.
• Perform statistical analyses of field experience data for products across construction machinery applications.
• Approve technical statements for customers and prepare reports on product failure behavior.
• Organize and monitor modification and retrofit actions at customer sites and hold regular meetings with sister plants and external customers.

Kenntnisse

German language

English language

French language

Ausbildung

Commercial or technical studies

Technician or engineer training

Tools

MS Office

ERP systems

Jobbeschreibung

Your Responsibilities

• You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
• You are responsible for the preparation and documentation of 8D reports for customers
• You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
• You approve technical statements for customers and also prepare reports on product failure behavior
• You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers

Your Profile

• You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration
• You have several years of professional experience in a similar field
• You have excellent knowledge of German, as well as very good English and/or French skills
• You have outstanding knowledge of MS Office applications and are familiar with ERP systems
• You are characterized by strong customer orientation and professional communication skills, good social competence and flexibility. In addition, you are reliable and responsible

Our offer

Can we inspire you to take on a responsible position in a dynamic and independent family business? We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits. The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region. Start planning your personal and professional development with us.

This position is subject to a background check process; the process is conducted by our partner Aequivalent.

One Passion. Many Opportunities.