Customer Claim Manager

Liebherr Maschinen Bulle AG; Bulle; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Home office

Company restaurant

Training opportunities

Many benefits

Zusammenfassung

Liebherr Machines Bulle SA, located in Bulle, Switzerland, seeks a senior liaison for after-sales support and quality assurance in diesel engines and hydraulic components. You will manage complaints, prepare 8D reports, and analyze field data to support product improvements.

The role requires commercial/technical studies, engineering training, and strong German plus English/French skills, with MS Office and ERP proficiency. Flexible, family-friendly benefits are offered in a dynamic environment.

Qualifikationen

• Completed commercial or technical studies, with additional training as a technician or engineer in mechanics or business administration.
• Several years of professional experience in a similar field.
• Excellent knowledge of German with very good English and/or French skills.
• Outstanding knowledge of MS Office applications and familiarity with ERP systems.
• Strong customer orientation, professional communication skills, social competence, and flexibility; reliable and responsible.

Aufgaben

• Act as the main communication partner for internal customers at sister plants and external customers in diesel engines and hydraulic products, handling complaints and warranty claims.
• Prepare and document 8D reports for customers.
• Carry out statistical analyses and evaluations of field experience data for products across construction machinery applications.
• Approve technical statements for customers and prepare reports on product failure behavior.
• Organize and monitor modification and retrofit actions at customer sites and coordinate meetings with sister plants and external customers.

Kenntnisse

Customer communication

8D reports

MS Office

ERP systems

Analytical skills

Customer orientation

Flexibility

Ausbildung

Commercial studies

Technical/Engineering training

Tools

MS Office

ERP systems

Jobbeschreibung

Your Responsibilities

• You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
• You are responsible for the preparation and documentation of 8D reports for customers
• You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
• You approve technical statements for customers and also prepare reports on product failure behavior
• You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers

Your Profile

• You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration
• You have several years of professional experience in a similar fieldli>
• You have excellent knowledge of German, as well as very good English and/or French skills
• You have outstanding knowledge of MS Office applications and are familiar with ERP systems
• You are characterized by strong customer orientation and professional communication skills, good social competence and flexibility. In addition, you are reliable and responsible

Our offer

Can we inspire you to take on a responsible position in a dynamic and independent family business? We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits. The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region. Start planning your personal and professional development with us.

This position is subject to a background check process; the process is conducted by our partner Aequivalent.

One Passion. Many Opportunities.

The company

Liebherr Machines Bulle SA is the centre of excellence for combustion engines (diesel and gas engines) and hydraulic components (axial piston pumps and motors).The company develops and produces various products, which find their use in building construction and civil engineering, mining, agriculture, decentralised energy, machine and plant engineering, as well as aerospace.

Location

Liebherr Machines Bulle SA

7, Rue Hans-Liebherr

1630 Bulle

Switzerland (CH)

Contact

Anna KOMARDINA

[phone]