Customer Care Specialist (m/f/d) - Bedano

Raben Sieber AG; Circolo di Taverne; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Flexible working hours

Autonomy and trust

Skill development

Flat hierarchies

International collaboration

Modern working environment

Career prospects

Collaborative team

Process improvements

Job summary

Raben Sieber AG in Bedano, Switzerland, is seeking a Customer Care Specialist who will be the main contact for customers throughout the shipment process. You will work with internal teams and external partners to ensure smooth transport operations and high customer satisfaction.

The role requires strong communication, problem-solving and teamwork skills, with a proactive approach to daily tasks. An English background is essential, and knowledge of additional languages is a plus.

Qualifications

• Completed secondary education or university degree; logistics training will be an advantage.
• Strong command of English; knowledge of an additional foreign language is an advantage.
• Strong interest in transport and logistics and motivation to develop knowledge in this field.
• Strong problem-solving skills and excellent interpersonal and communication skills.
• Structured, organised and reliable with a proactive approach to daily tasks.
• Service-oriented, solution-focused and professional with customers and partners.
• Enjoys teamwork and collaboration with departments and international partners.

Responsibilities

• Respond to customer inquiries with accurate and timely information about services.
• Support shipment management from initial handling through to final delivery, resolving issues efficiently.
• Assist with planning, organisation and management of groupage shipments.
• Support preparation, organisation and verification of shipping documentation.
• Contribute to loading plans and identify suitable transport solutions.
• Coordinate with Business Unit counterparts, carriers, customers and suppliers for smooth operations.

Skills

Customer focus

Excellent communication

Problem solving

Team player

Organised

Proactive

English skills

Logistics interest

Education

University degree

Logistics training

Secondary education

Job description

Raben Sieber AG is a modern and dynamic logistics company specialising in international transport and freight forwarding solutions. As part of a strong European group, we combine reliability, efficiency and customer focus with extensive experience in the logistics industry.

Our people are the key to our success. That is why we promote teamwork, individual responsibility and professional development opportunities in an international working environment.

To strengthen our team at our Bedano location, we are looking for a motivated and customer-oriented Customer Care Specialist (m/f/d) who combines excellent communication skills, a proactive approach to problem-solving and a genuine interest in the transport and logistics industry.

In this role, you will be an important point of contact for our customers, supporting them throughout the shipment process and ensuring that their needs are handled efficiently and professionally. Working closely with our internal teams and external partners, you will contribute to smooth transport operations and a high level of customer satisfaction.

Your responsibilities

• Respond to customer inquiries and address their needs by providing accurate and timely information about our services.
• Support shipment management from initial handling through to final delivery, ensuring that any issues are identified and resolved efficiently.
• Assist with the planning, organisation and management of groupage shipments.
• Support the preparation, organisation and verification of shipping documentation.
• Contribute to the preparation of loading plans and the identification of the most suitable transport solutions.
• Coordinate and liaise with Business Unit counterparts within the Raben Group, carriers, customers and suppliers to ensure smooth and efficient operations.

Your profile

• You have completed secondary education or hold a university degree. Specialised training in logistics and transport will be considered an advantage.
• You have a good command of English; knowledge of an additional foreign language is an advantage.
• You have a strong interest in the transport and logistics industry and are motivated to develop your knowledge in this field.
• You have strong problem-solving skills and excellent interpersonal and communication skills.
• You work in a structured, organised and reliable manner, with a proactive approach to daily tasks.
• You are service-oriented, solution-focused and able to maintain a professional approach when dealing with customers and business partners.
• You enjoy working as part of a team and collaborating with different departments and international partners.

What we offer

• 25 days of annual leave, with the option to purchase additional holiday days.Flexible working hours.
• A high level of autonomy and trust in your abilities and decisions.
• A varied and dynamic role with opportunities to contribute your ideas and develop your skills.
• Flat hierarchies and fast decision-making and communication processes.International collaboration within a well-established European logistics group.
• A modern, dynamic and stimulating working environment.
• Long-term career prospects within a growing company.
• A motivated team with a strong spirit of collaboration.The opportunity to contribute to process improvements and the ongoing development of our business.
• A diverse and engaging position in the international transport and logistics sector.