Customer Care Representative FR & EN (m/w/d)

Givaudan; Vernier; On-site; CHF 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off and family leave

Retirement plan

Sport and leisure clubs

Company shop

Staff restaurant

Mobility Plan

Job summary

Givaudan is seeking a Customer Care Representative (m/w/d) in Vernier, Switzerland. You will be the link between customers, operations and sales to meet needs efficiently and cost-effectively.

You will build the Customer Care strategy, support assigned customers, and collaborate with the team across planning, orders, and deliveries. Fluency in French and English is required, with SAP and inventory knowledge a plus.

Qualifications

• University degree is beneficial.
• 2+ years of experience in a similar position.
• Fluent in French and English. Other languages are a plus.
• Knowledge of SAP (demand to cash).
• Basic inventory management knowledge.
• Understanding of Incoterms and shipping terminology.
• Excellent team spirit.
• Demonstrated ability to manage customer relationships.

Responsibilities

• Build Customer Care strategy and follow global guidelines.
• Identify opportunities for improvement in Customer Care and participate in projects when relevant.
• Provide support for assigned customers and affiliates to meet order requirements and elevate issues.
• Work with the customer care team on customer engagement.
• Daily communication and collaboration with customers, operations, sales and the shared service center.
• Resolve requests for order changes, issues and handle customer complaints and inquiries.
• Prepare debit and credit notes and process quality notifications and customer returns.
• Maintain accurate customer records and contracts.

Skills

Customer relationships

French language

English language

SAP

Inventory knowledge

Incoterms

Team spirit

Education

University degree

Tools

SAP

Job description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Customer Care Representative (m/w/d), you will directly report to our Customer Care Manager and you will join our Customer Care Department in Vernier (Switzerland).

You will be the central link between the customer, the operations and the sales team to ensure clients' requirements are met in the most efficient and cost-effective way.

In This Exciting Role You Will

• Build Customer Care strategy and follow global guidelines;
• Identify opportunities for improvement in Customer Care and participate in projects when relevant;
• Provide support for assigned customers and affiliates to meet order requirements and elevate issues;
• Work with the customer care team on customer engagement;
• Daily communication and collaboration with customers, operations, sales and the shared service center;
• Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally;
• When applicable determine corrective action with the help of the Support Office and Control Tower;
• Prepare Debit and Credit notes, process quality notifications and Customer Returns;
• Manage customer expectations and building relationships;
• Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings;
• Ask for and act upon Customer feedback;
• Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements;
• Provide coverage and support accounts for other team members;
• Follow the new Customer/product processes and contribute to improve New customer experience;
• Participate to Customer visits and presentations.

Your Success Profile Includes

• University Degree beneficial;
• 2+ years of experience in a similar position;
• Fluent in French and English. Any other language is beneficial;
• Knowledge of SAP (demand to cash);
• Basic Inventory Management knowledge;
• Understanding of Incoterms and Shipping Terminology;
• Excellent team spirit;
• Demonstrated Customer Relationship Management;
• Know how to diffuse a difficult situation and get resolution with the customers.

Due to its activities, Givaudan is subject to the regulations of the OFAC (Office Fédéral de l'Aviation Civile). Please note that later in the recruitment process we will ask you to provide a criminal record.

Our Benefits

• Health insurance
• Paid Time Off and family leave
• Retirement plan
• Sport and leisure clubs
• Company shop
• Staff restaurant
• Mobility Plan

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.