Commercialisation Capability Lead (CCL)

Roche; Basel; On-site; CHF 140,000 - 190,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Roche Basel seeks a Commercialisation Capability Lead to orchestrate functional excellence across Commercial and Medical teams, aligning global frameworks with local priorities to deliver an outstanding customer and patient experience.

You will drive capability development, implement agile operating models, deploy knowledge management, and accelerate digital adoption—CRM, planning tools and analytics—across therapeutic areas.

Qualifications

• Experience in field or customer-facing roles in pharma or healthcare.
• Ability to design capability-building programs and coaching.
• Familiarity with agile, outcome-based working models.

Responsibilities

• Drive Commercialisation Excellence across marketing, medical science, patient partnership, and account management.
• Implement capability-building initiatives and training for field and office teams.
• Localize global strategies into local workflows and priorities.
• Enable digital adoption through enterprise tools and AI enablement.
• Lead Working by Outcomes methodologies and knowledge management across networks.

Skills

Field/customer-facing experience

Cross-functional collaboration

Leadership without authority

Education

Bachelor’s or Master’s degree in Business Administration Life Sciences or related discipline

Tools

CRM systems

Omnichannel platforms

Data analytics tools

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

As the Commercialisation Capability Lead , you will act as a strategic orchestrator and enabler of functional excellence across both Commercial and Medical teams. You will ensure that customer-facing and enabling roles operate according to best-in-class standards, aligning global frameworks with local priorities to deliver an exceptional customer and patient experience.

Working alongside strategic and functional - commercial and medical - leads, you will serve as the neutral methodology steward—building operational capabilities, embedding agile operating models, and optimizing processes across all Therapeutic Areas.

• Drive Commercialisation Excellence : Establish and maintain high functional standards across marketing, medical science, patient partnership, and account management roles by leveraging global best practices.

• Implement Capability Frameworks : Serve as the primary partner for the Commercial Center of Excellence, deploying capability-building initiatives and training for field and office-based teams.

• Localize Strategic Initiatives : Translate global and regional commercialization strategies and customer engagement models into local reality, ensuring seamless integration into daily workflows.

• Enable Digital Adoption : Partner with digital and leadership teams to accelerate the adoption of enterprise technology tools (CRM, planning platforms, and AI enablement) to drive data-led decision-making.

• Drive Methodology & Knowledge Management : Act as the local catalyst for Working by Outcomes (WBO) methodologies and lead the deployment of knowledge management in collaboration with international networks.

Who You Are

You are an empowering, self-driven leader with a strong passion for continuous learning, capability building, and organizational enablement. You bring deep, firsthand experience from field or customer-facing roles and thrive in cross-functional, matrixed environments where you influence and inspire without direct authority.

• Experience & Background : Successful track record in field or customer-facing roles (e.g., Key Account Manager, Medical Science Liaison, Sales Representative, or Patient Journey Partner) with a deep understanding of pharmaceutical commercial, medical, and access functions.

• Education : Bachelor’s or Master’s degree in Business Administration, Life Sciences, or a related discipline (or equivalent practical experience).

• Capability Development & Coaching : Demonstrated success in designing and delivering capability-building programs, assessing skills, and coaching teams toward methodological mastery.

• Digital & Agile Proficiency : Familiarity with CRM systems, omnichannel platforms, and data analytics tools, alongside experience or strong interest in agile, outcome-based working setups.

• Languages : Business fluency in German and English (written and spoken) is required. Proficiency in French is a distinct advantage.

At Roche, you’ll collaborate with people from various backgrounds, sharing skills and ideas to tackle healthcare’s toughest challenges and drive vital breakthroughs.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.