Case Manager Lead - Safeguarding Unit

MSF Switzerland; Genf; Vor Ort; CHF 102.000 - 116.000; Vollzeit

Benefits dieser Stelle

Relocation support

25 days vacation

Pension plan

Zusammenfassung

MSF Switzerland Geneva seeks a dedicated Case Management Lead to ensure timely handling of complaints and reports, coordinating across internal and external stakeholders, and guiding a team of case managers and investigators. The role emphasizes safeguarding principles, strategic advisory support, and continuous process improvement in a humanitarian context.

Ideal candidates hold a tertiary degree with case investigation training and at least three years of supervisory experience in case

Qualifikationen

• Education: tertiary degree and case investigation training.
• 3 years of experience in case management supervision or conducting administrative investigations.
• Experience in humanitarian NGO is an asset.

Aufgaben

• Ensure reported complaints are addressed and handled per established protocols.
• Coordinate communications related to case management among stakeholders.
• Provide strategic and technical advice to case managers and involved parties.
• Ensure risk mitigating measures are applied and decisions are documented.
• Share case management outcomes with relevant MSF committees and assist follow-up actions.
• Oversee work of MSF case managers and investigation teams and provide coaching.
• Conduct administrative investigations when needed or delegated by the head of safeguarding.
• Develop recommendations to strengthen case management processes and reliability.

Kenntnisse

Case management

Process optimization

Accountability

Compliance & policy adherence

Transparency

Decision making under pressure

Coaching & mentoring

Delegation

Active listening

Verbal communication

Written communication

Persuasion & influence

Cross-cultural sensitivity

Analytical thinking

Ausbildung

Tertiary degree

Case investigation training

Jobbeschreibung

Inclusivity and Diversity at MSF

We are looking for passionate candidates ready to contribute to our humanitarian mission. Below, you will find the job details and the qualifications we are looking for. At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. If your qualifications and experience do not exactly match all requirements of the job, we still encourage applications. We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.

Context & Mission

MSF is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter). The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers. OCG is strengthening its institutional safeguarding capacity. As part of this evolution, the former Abuse and Behavior Unit will become the Safeguarding Unit, reflecting MSF’s commitment to the four pillars of safeguarding: prevention, detection, reporting, and response. The Safeguarding Unit will be reinforced by two Safeguarding Advisors and a Case Management Lead. The Safeguarding Advisors will provide technical expertise and support departments in developing policies, tools, and solutions that advance safeguarding objectives. The Case Management Lead is responsible for ensuring the timely, effective, and high-quality management of complaints and reports received by the unit concerning allegations of abuse against persons, as well as fraud and corruption. The Case Management Lead oversees the day-to-day administrative case management related to alerts and complaints received by the organisation. This role ensures that MSF Standards of Case Management are followed and all reports concerned are addressed with professionalism and in a timely manner. The role includes directly managing reporting and complaints, while overseeing and providing guidance to the case management team to ensure the timely, consistent, and high-quality handling of all cases. This role serves as a key liaison between internal and external stakeholders, facilitating communication and collaboration throughout the case management process to ensure its timely and successful completion. This role involves prioritising the investigation work of the case manager teams and providing strategic and technical guidance to support effective case management decision making.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Terms of employment

• Full-time position 100% (40h/week) Open-ended contract
• Working place: Geneva
• Ideal start date: As soon as possible
• Gross annual salary (for 100%): from CHF 102'180.- to CHF 116'484.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
• Relocation support available for eligible candidates.

Tasks & Responsibilities

• Ensure that all reported complaints received by the teams are addressed and handled in accordance with the protocols in place
• Coordinate all communications relating to case management, guaranteeing effective information sharing and collaboration among internal and external stakeholders.
• Ensure that strategic and technical advice is provided to case managers and other parties involved.
• Ensure decision making and application of any risk mitigating measures.
• Coordinate sharing of the case management outcomes with the relevant Committees part of the OCG governance and support the follow-up of decisions taken with the operational line and affected parties.
• Oversee the work of MSF case managers and investigation teams, providing the level of support, coaching needed.
• Conduct administrative investigation when need be or when delegated by the head of the safeguarding unit.
• Develop recommendations for continuous improvement, submitting these to the Head of the Safeguarding Unit to strengthen case management processes, performance, reliability.

Your profile

• Education: Tertiary degree and case investigation training.
• Experience: 3 years of experience in Case Management supervision or in the conduct of administrative investigations required.
• Experience in Humanitarian NGO is an asset.
• Languages: English and French are the working languages of MSF Switzerland. They are essential. Arabic, Swahili, Spanish languages are an asset.
• Skills / Qualities:
  • Case management knowledge
  • Process Optimization
  • Commitment to Humanitarian Principles
  • Accountability
  • Compliance & Policy Adherence
  • Transparency & Honesty
  • Decision-Making Under Pressure
  • Coaching & Mentoring
  • Delegation
  • Active Listening
  • Effective Verbal Communication
  • Written Communication
  • Persuasion & Influence
  • Cross-Cultural Sensitivity
  • Analytical Thinking

Get more information: here

Access to our career site: Working with MSF OCG - IMS