Case Manager Lead

Cagi; Genf; Hybrid; CHF 102.000 - 116.000; Vollzeit

Benefits dieser Stelle

Pension plan

Zusammenfassung

MSF Switzerland in Geneva is seeking a Case Management Lead within the Safeguarding Unit to ensure timely, professional handling of complaints and reports. You will oversee case managers, provide strategic guidance, coordinate with internal committees, and drive risk mitigation and process improvements.

This is a full-time, open-ended role with a 100% workload, a Swiss pension plan, 25 vacation days, and starts as soon as possible.

Qualifikationen

• 3 years of experience in Case Management supervision or in the conduct of administrative investigations.
• Experience in Humanitarian NGO is an asset.

Aufgaben

• Ensure that all reported complaints received by the teams are addressed and handled in accordance with the protocols in place
• Coordinate all communications relating to case management, guaranteeing effective information sharing and collaboration among internal and external stakeholders.
• Ensure that strategic and technical advice is provided to case managers and other parties involved
• Ensure decision making and application of any risk mitigating measures.
• Coordinate sharing of the case management outcomes with the relevant Committees part of the OCG governance and support the follow-up of decisions taken with the operational line and affected parties.
• Oversee the work of MSF case managers and investigation teams, providing the level of support, coaching needed
• Conduct administrative investigation when need be or when delegated by the head of the safeguarding unit
• Develop recommendations for continuous improvement, submitting these to the Head of the Safeguarding Unit to strengthen case management processes, performance, reliability.

Kenntnisse

Case management knowledge

Process Optimization

Commitment to Humanitarian Principles

Accountability

Compliance & Policy Adherence

Decision-Making Under Pressure

Coaching & Mentoring

Delegation

Cross-Cultural Sensitivity

Analytical Thinking

Ausbildung

Case investigation training

Jobbeschreibung

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

OCG is strengthening its institutional safeguarding capacity. As part of this evolution, the former Abuse and Behavior Unit will become the Safeguarding Unit, reflecting MSF’s commitment to the four pillars of safeguarding: prevention, detection, reporting, and response.

The Safeguarding Unit will be reinforced by two Safeguarding Advisors and a Case Management Lead. The Safeguarding Advisors will provide technical expertise and support departments in developing policies, tools, and solutions that advance safeguarding objectives.

The Case Management Lead is responsible for ensuring the timely, effective, and high-quality management of complaints and reports received by the unit concerning allegations of abuse against persons, as well as fraud and corruption.

The Case Management Lead oversees the day-to-day administrative case management related to alerts and complaints received by the organisation. This role ensure that MSF Standards of Case Management are followed and all reports concerned are addressed with professionalism and in a timely manner. The role includes directly managing reporting and complaints, while overseeing and providing guidance to the case management team to ensure the timely, consistent, and high-quality handling of all cases. This role serves as a key liaison between internal and external stakeholders, facilitating communication and collaboration throughout the case management process to ensure its timely and successful completion. This role involves prioritising the investigation work of the case manager teams and providing strategic and technical guidance to support effective case management decision making.

Tasks & Responsibilities

• Ensure that all reported complaints received by the teams are addressed and handled in accordance with the protocols in place
• Coordinate all communications relating to case management, guaranteeing effective information sharing and collaboration among internal and external stakeholders.
• Ensure that strategic and technical advice is provided to case managers and other parties involved
• Ensure decision making and application of any risk mitigating measures.
• Coordinate sharing of the case management outcomes with the relevant Committees part of the OCG governance and support the follow-up of decisions taken with the operational line and affected parties.
• Oversee the work of MSF case managers and investigation teams, providing the level of support, coaching needed
• Conduct administrative investigation when need be or when delegated by the head of the safeguarding unit
• Develop recommendations for continuous improvement, submitting these to the Head of the Safeguarding Unit to strengthen case management processes, performance, reliability.

Your profile

Education

• and case investigation training

Experience

• 3 years of experience in Case Management supervision or in the conduct of administrative investigations required.
• Experience in Humanitarian NGO is an asset.

Languages

• English and French are the working languages of MSF Switzerland. They are essential.
• Arabic, Swahili, Spanish languages are an asset

Skills / Qualities

• Case management knowledge
• Process Optimization
• Commitment to Humanitarian Principles
• Accountability
• Compliance & Policy Adherence
• Decision-Making Under Pressure
• Coaching & Mentoring
• Delegation
• Cross-Cultural Sensitivity
• Analytical Thinking

Terms of employment

• Full-time position 100% (40h/week)
• Open-ended contract
• Working place: Geneva
• Ideal start date: As soon as possible
• Gross annual salary (for 100%): from CHF 102’180.- to CHF 116’484.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.