Campus Life & Student Support Coordinator

Gesthôtel Sàrl; Randogne; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Gesthôtel Sàrl Randogne, Switzerland invites applications for the Campus Life & Student Support Coordinator position. Reporting to the Director of Student Services, you will support students, with a focus on B2B groups, navigating campus services and adapting to life in Switzerland.

You will work within the Student Services team to guide Housing, Career Services, Academics, Finance, and Operations, provide first‑line support, ensure deadlines are met, and promote engagement in internships

Qualifikationen

• Experience in student services, hospitality, customer service, education, administration, or a related support role.
• Strong interpersonal and communication skills.
• Excellent organisational and follow‑up abilities.
• Ability to work effectively with students from diverse cultural backgrounds.
• Proactive, service‑oriented, and solution-focused approach.
• Ability to manage multiple priorities and maintain confidentiality.
• Fluent English (spoken and written).

Aufgaben

• Act as a first point of contact for student questions, concerns, and practical day-to-day matters.
• Provide guidance on campus procedures, services, policies, and expectations.
• Help students successfully adapt to life in Switzerland and at Les Roches.
• Encourage student independence, responsibility, and engagement.
• Follow up with students to ensure required actions and administrative processes are completed.

Kenntnisse

Interpersonal communication

Organisational skills

Customer service

Multicultural teamwork

Discretion & confidentiality

English proficiency

Ausbildung

Bachelor’s degree from a university of applied sciences or equivalent

Jobbeschreibung

Campus Life & Student Support Coordinator

Gesthôtel Sàrl Vacant since : 30.07.2026 Number of jobs : 1 3975 Randogne (VS) 100% From 01.10.2026 Permanent

Reporting to the Director of Student Services and working closely with the Academic & Operations Coordinator, the Campus Life & Student Support Coordinator supports students throughout their journey at Les Roches, with a primary focus on B2B student groups.

The role acts as a trusted and approachable point of contact, helping students navigate campus services, understand institutional processes, and adapt to life in Switzerland. The successful candidate will provide practical guidance, answer day-to-day questions, support students in resolving routine challenges, and ensure they receive the assistance they need from the appropriate departments when required.

While supporting B2B students is a key priority, the role is part of the Student Services team and may support the broader student population as needed.

Key Responsibilities

Student Support & Guidance

• Act as a first point of contact for student questions, concerns, and practical day-to-day matters.
• Provide guidance on campus procedures, services, policies, and expectations.
• Help students successfully adapt to life in Switzerland and at Les Roches.
• Encourage student independence, responsibility, and engagement.
• Follow up with students to ensure required actions and administrative processes are completed.

Campus Navigation & Liaison

• Serve as a key point of contact for students seeking guidance and support.
• Guide students in accessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations.
• Provide first-line support for routine enquiries and resolve issues whenever possible.
• Prepare students for appointments by clarifying processes, expectations, and next steps.
• Identify matters requiring additional intervention and refer them to the appropriate department or the Director of Student Services.
• Maintain regular communication with the Academic & Operations Coordinator regarding emerging student needs and programme-related concerns.

Student Support & Success

• Provide practical guidance to help students adapt to life in Switzerland and at Les Roches.
• Explain administrative processes, institutional requirements, and available support services.
• Guide students in managing everyday challenges and accessing appropriate resources.
• Monitor and follow up on required actions, ensuring key deadlines and obligations are met.-Promote student engagement with Career Services, internship preparation, and professional development opportunities.
• Support students before and during their internship experience by providing practical guidance, follow-up, and assistance with administrative, travel, accommodation, and other logistical matters, while working closely with the Internship Department and relevant campus services.
• Support onboarding, orientation and student communications.
• Assist with group visits, excursions, and programme-related activities as required.
• Support graduation-related communications and ensure students complete required administrative steps.
• Encourage independence, accountability, and successful integration into the Les Roches community.

Administrative Support

• Maintain accurate records of student interactions and follow-up actions.
• Coordinate student communications and administrative activities within Student Services.
• Contribute to departmental projects and continuous improvement initiatives.
• Prepare reports, updates, and summaries as required.

Qualifications & Skills

• Les Roches Alumni
• Experience in student services, hospitality, customer service, education, administration, or a related support role.
• Strong interpersonal and communication skills.
• Excellent organisational and follow‑up abilities.
• Ability to work effectively with students from diverse cultural backgrounds.
• Proactive, service‑oriented, and solution-focused approach.
• Ability to manage multiple priorities and maintain confidentiality.
• Fluent English (spoken and written).

Personal Attributes

• Friendly, approachable, and professional.
• Patient, supportive, and culturally aware.
• Strong problem‑solving skills and sound judgement.
• Well‑organised, reliable, and proactive.
• Team player with a genuine commitment to student success and experience.

• Work location 3975 Randogne (VS)
• Workload 100%
• Employment start 01.10.2026
• Employment duration Permanent

• Qualification skilled
• Work experience More than 1 year
• Education Bachelor’s degree from a university of applied sciences or equivalent

• English Orally : Very good knowledge Written : Very good knowledge

• By email [e-mail]