Business Analytics & Insights Manager

Sotheby's; Genf; Presencial; CHF 110.000 - 170.000; Jornada completa

Descripción de la vacante

Sotheby’s is seeking an experienced Client Analytics & Growth Insights professional in Geneva to translate client data into actionable intelligence for Luxury and Swiss leadership. You will enable leaders with performance visibility, cross-category insights and data-driven recommendations.

Ideal candidates have 5-8 years in analytics or BI within luxury/financial services, with strong data visualization and CRM experience.

Formación

• 5-8 years of experience in analytics, insights or BI in luxury/financial services.

Responsabilidades

• Provide business insights, performance visibility and strategic reporting for Luxury and Switzerland leadership.
• Develop and maintain dashboards, KPI tracking and reporting frameworks for Auctions, Private Sales and Client Development.
• Translate complex data into actionable recommendations and communicate to senior stakeholders.
• Analyze client activity, acquisition, retention and cross-category opportunities to inform planning.
• Collaborate with global client strategy teams to share best practices and align methodologies.

Conocimientos

Business analytics

Commercial insights

Data visualization

Dashboards

Executive reporting

Herramientas

CRM platforms

Data visualization tools

Descripción del empleo

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

THE ROLE

Working closely with the Head of Luxury Division and the Managing Director Switzerland, the role provides meaningful business insights, performance visibility and strategic reporting to support decision‑making across the business. The position acts as an enabler to specialists and leadership teams by translating commercial and client data into actionable intelligence, helping identify trends, opportunities and areas of focus.

RESPONSIBILITIES

Client Analytics & Growth Insights

• Leverage internal client data and CRM tools to provide visibility on client activity, engagement patterns and growth opportunities across categories.
• Support specialists and leadership teams by identifying client trends, areas of opportunity and potential cross-category connections.
• Contribute to client acquisition and development initiatives through data‑driven analysis and actionable insights.
• Analyse client acquisition, retention and reactivation trends to support business planning and prioritization.
• Develop reporting and insights on key client‑related KPIs.
• Collaborate with global client strategy teams to share best practices and ensure alignment of methodologies and reporting.

Business Performance Analytics & Reporting

• Develop and maintain reporting frameworks, dashboards and KPI tracking tools for the Luxury business.
• Provide visibility on performance across auctions, private sales and client development activities.
• Produce regular business reviews and performance reporting for the Luxury and Swiss leadership team.
• Monitor key performance indicators and highlight trends, opportunities and areas requiring attention.
• Conduct pre‑sale, during‑sale and post‑sale analyses to support business discussions and future planning.
• Develop auction intelligence reporting and market insights to support decision‑making.
• Analyse bidding activity, buyer participation, conversion metrics and international selling patterns.
• Develop auction and sales performance reporting on the Luxury and Switzerland's contribution to the wider Sotheby's business.
• Translate complex business data into actionable insights and recommendations.

Process Improvement, Automation & Data Enablement

• Support strategic initiatives aimed at enhancing business visibility, reporting capabilities and operational efficiency.
• Identify opportunities to improve reporting processes through automation and AI‑enabled solutions.
• Partner with P&T teams to improve data accessibility and reporting capabilities.
• Support the implementation and adoption of new tools, processes and reporting frameworks.
• Contribute to cross‑functional projects requiring coordination, analysis and stakeholder engagement.
• Help reduce manual reporting activities and improve scalability through process optimisation.

Leadership Reporting & Communications

• Prepare executive‑level presentations, business reviews and strategic updates for Luxury and Swiss leadership.
• Translate complex analyses into clear, concise and actionable business insights.
• Produce materials that support leadership discussions, planning and decision‑making.
• Develop presentation materials for senior management meetings and business reviews.
• Facilitate communication across functions to ensure alignment on reporting, priorities and objectives.
• Ensure stakeholders have timely access to relevant performance, client and market insights.

IDEAL EXPERIENCE & COMPETENCIES

• 5-8 years’ experience in business analytics, commercial insights, reporting or business intelligence, ideally within luxury, financial services, consulting or a data‑driven commercial environment.
• Strong analytical skills with the ability to translate complex data into clear business recommendations.
• Advanced IT skills; experience with CRM platforms and data visualisation tools.
• Proven experience building dashboards, KPI frameworks and executive reporting materials.
• Strong business acumen with an interest in client behaviour, sales performance and market trends.
• Excellent communication and presentation skills, able to influence and engage senior stakeholders.
• Proactive, curious and solution‑oriented, with a continuous improvement mindset and strong attention to detail.

The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.