Business Analyst (Trade Finance)

Komgo; Genf; Sur place; CHF 90 000 - 130 000; Plein temps

Résumé du poste

Komgo is seeking a qualified Business Analyst to join our Swiss-based team in Geneva. You will analyze client requirements, design solutions, and configure client environments on our platform to support trade finance workflows.

You will also provide end-user training, manage client support tickets, and collaborate with product development to document functional specs and system enhancements. Travel to client sites will be required as needed.

Qualifications

• Experience in Trade Finance is required.
• Strong ability to gather and document client requirements.
• Excellent communication and relationship-building skills.
• Attention to detail and proactive problem solving.

Responsabilités

• Analyze client requirements and translate them into functional specs.
• Configure client environments and perform data transformations on the platform.
• Provide client support and manage tickets through the tracking system.
• Create training plans and deliver end-user training for new features.
• Collaborate with product development to specify enhancements and bugs.

Connaissances

Trade Finance experience

Requirements gathering

Client communication

Data transformation

MS Office / Power BI

Outils

Power BI

MS Teams

Office Suite

Description du poste

Komgo is the leading software development and technology services company transforming the trade finance industry.

Our innovative solutions empower Treasury, Credit, and Trade Finance teams, streamlining communications and strengthening operational capacity for over 10,000 enterprise users worldwide.

From our Swiss roots we’ve expanded to key international locations including Singapore, Geneva, Paris, London, Toronto and Miami, where we’re trusted by a diverse customer base which includes more than 200 multi-national companies and global trade banks.

Together we’re building a trusted, transparent, and automated global trade execution environment, where financing is quick and easily accessible. Approximately USD1bn in transaction value flows through the Komgo Network each day.

Would you like to join us in shaping the future of trade services?

Main duties and responsibilities:

Requirements Analysis

• Gather client requirements via meetings or during on‑site workshops
• Create client business requirements documents
• Configure client environments in the company’s platform
• Perform client data transformation and upload to the company’s platform
• Perform complex analysis and design to meet business requirements
• Resolve complex issues relating to business requirements and objectives

Client Support

• Answer client support emails in a timely and professional manner
• Create tickets for client support issues using the company’s issue-tracking system
• Follow up with the development team on client support tickets

End-User Training

• Create training plans based on the client’s requirements
• Train clients on the use of software via MS Teams and during on‑site workshops

Product Development

• Create functional specifications for new development
• Create tickets in the company’s issue-tracking system for system enhancements and bugs
• Review tickets in the company’s issue tracking system for completeness and appropriateness
• Create Business Test Cases

The role requires travel to client locations as needed.

Required Skills:

• Experience in Trade Finance (non-negotiable)
• Excellent communication/presentation skills and ability to build relationships.
• Strong attention to detail
• Ability to work independently
• Organizational and time-management skills
• Team player, proactive, responsible, exemplary
• Strong command of the Office Suite (Word, Excel, PowerPoint, Power BI)

At Komgo, we recognize that our employees are our greatest assets. By joining our team, you will have the opportunity to make a real impact on the growth of the company, and help to shape the future of an exciting industry.

You will experience a genuine startup spirit where your knowledge and ideas are valued, and where you will have an opportunity to grow with the company.